Job description

Are you ready to make a real difference in our community? The Crisis Chat & Text Specialist will assist in carrying out the mission and goals of the 988 Suicide and Crisis Lifeline program and A Better Way Services, Inc., by providing high quality online emotional support, intervention, information, and resources to all contacts. Our nonprofit organization is growing and changing in 2022, and we seek a detail-oriented and emotionally mature Crisis Chat & Text Specialist who desires learning, contributing, and developing the client operations for A Better Way.

A Better Way provides shelter and services for victims of domestic violence and sexual assault, a Rape Crisis Center, advocacy, individual trauma-informed counseling, support groups, transitional housing, rapid rehousing, a 24-hour crisis line for persons in any type of crisis, education + referrals, a suicide hotline, chat and text suicide prevention services, teen dating violence and domestic violence prevention programs, and a check-in call service for elderly or disabled homebound persons.

This position is in-office (Muncie, IN).

Opportunities for part-time and full-time employment.

Shift Hours:

• 12:00 PM - 8:00 PM (EST)
• 8:00 PM - 4:00 AM (EST)

Availability for weekday and weekend workers

By leveraging your education and experience, you will make an immediate impact on individuals in need of emotional support, assessment, and intervention. Crisis Chat & Text Specialists will respond to contacts compassionately and professionally, assess risk levels, provide follow up communication, offer immediate resources for high-risk contacts, and provide thorough documentation for all communication.

Education and/or Experience:

• High school diploma or equivalent is required;
• Two years of relevant experience in advocacy, counseling, crisis intervention or the equivalent of college-level courses and/or an Associate's Degree in a related field is required;
• Ability to complete required training within a specified time frame is required.
• Articulate and effective verbal and written communication skills are required, as are excellent interpersonal skills.
• Proven time management skills are required.
• Ability to work independently with confidence, as well as work as an integral part of a team of professionals.
• Must be mature, sensitive, emotionally stable; flexible and adaptable to varying situations is necessary.
• Attention to detail and organization skills are a must.
• Working knowledge of computers and technology systems is required, including and not limited to, Microsoft products such as Word, Excel, Outlook (or similar product knowledge).
• High level of confidentiality and professionalism are required.
• Bilingual skills are a plus.

The salary minimum is $18/hour. Salary varies based on shift.

A Better Way is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Types: Part-time, Full-time

Pay: $18.00 - $19.00 per hour

Schedule:

• Monday to Friday
• Night shift
• Overnight shift
• Weekend availability

COVID-19 considerations:
We take the COVID pandemic seriously and require all staff persons to follow the protocols in place. These include social distancing, wearing masks, regular thorough hand washing and obtaining the COVID-19 vaccine.

Ability to commute/relocate:

• Muncie, IN: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have two years of relevant experience in advocacy, counseling, crisis intervention or the equivalent of college-level courses and/or an Associate's Degree in a related field?

Language:

• Bilingual (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

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