Job description
TITLE
Coordinator, Operations Support
LOCATION
New Orleans, LA – Chef Plant
REPORTS TO
Manager, Human Resources
POSITION SUMMARY
The Operations Support Coordinator will be responsible for the accurate and timely completion of payroll for hourly technicians in a manufacturing site. In addition to payroll responsibilities, they will serve as the single point of contact for the Marketplace (i.e., purchase order and invoice management). This role will also support other functions such as accounting and purchasing on an as-needed basis. The Operations Support Coordinator may also perform duties to support the site from an administrative perspective.
KEY RESPONSIBILITIES
Payroll Responsibilities
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Responsible for accurate and timely processing, reconciling, and transmitting of hourly payroll for a bi-weekly pay cycle in plant manufacturing environment (in some cases, responsible for multiple sites) using Workday and other internal subsystems.
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Ensures that pay codes and schedules are properly maintained in the timekeeping system.
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Prepare and process local withholdings (e.g., union dues, health club dues, pension payments).
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Work with managers to ensure accuracy and proper approval of timesheets and to ensure that all time and exceptions are properly coded and documented through time-keeping system (Workday).
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Investigates issues and provides managers and employees with information regarding employee time entry; corrects timekeeping errors leading to inaccurate pay in a timely manner.
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Provide timely and accurate reporting including, but not limited to; state census information, employee attendance, time-off, leaves (FMLA, STD etc.), overtime; in unionized plants, may maintain seniority list.
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In union facilities, gains an understanding of union contract(s) and ensures consistent application of the terms of the contract related to payroll processing.
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Serve as the business system and process expert.
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Assist with all Sarbanes-Oxley audit and maintain control environment throughout the year.
Accounting and Administrative Support
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Acts as the super user / single point of contact at the plant for the Marketplace (i.e., purchase order and invoice management); assists system users with questions and troubleshooting, ensures accurate data is being recorded.
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Acts as the super user / single point of contact at the plant for ORACLE; assists system users with questions and troubleshooting, ensures accurate data is being recorded.
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Reporting responsibilities including, but not limited to, sale tax reporting for site company store, miscellaneous requests from government agencies.
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Support (or conduct) monthly and quarterly audits.
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Liaison between Financial Services and Operations by providing support and data gathering around cost center spend, variances and projects as needed; will provide support to cost center owners.
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Acts as the super user / single point of contact at the plant for record retention.
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Administration duties – may include ordering and maintaining office supplies and supporting the uniform program and company store.
SELECTION CRITERIA
Education
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Bachelor’s degree is preferred.
Experience
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At least 3 years of related experience is required.
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Experience in payroll, accounting or tax is preferred.
Other
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Proficient with Microsoft Office Suite.
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Strong attention to detail.
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System implementation experience a plus.
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Proficient with Excel and Enterprise-wide systems (Workday, Oracle)
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Strong analytical, customer service, and communication skills.
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Personal initiative to work independently and possess a high degree of diplomacy, confidentiality and discretion.
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