Job description

Job Description

Job Summary

The Protection Services Operations Center (PSOC) Consultant aids in the safety and security of persons and property by monitoring multiple security systems and physical security functions, detecting and assessing threats, responding to alarms and reporting incidents. The PSOC Consultant also uses a variety of tools such as access control systems, alarm monitoring systems, video monitoring systems and threat intelligence systems. The PSOC Consultant is also the primary administrator for Molina’s visitor management system.

Knowledge/Skills/Abilities

Conduct research using open source, vendor tools, and social media to provide analysis on geopolitical and private sector intelligence.

Coordinate annual security site risk assessments to ensure compliance. Provide reports to PSOC management and Physical Security Director ensuring risks are identified and escalated. Provide support for remediation of identified risks or issues.

Respond to incidents, alarms, notifications, emails, and calls for service and support in a professional and customer-friendly manner

Manage alarm, communications, reporting, video management, and access control functions across all locations using a variety of software programs

Monitor physical security systems, responding to and/or coordinating responses to safety and security issues at the facility as appropriate with minimal supervisory oversight

Dispatch security personnel to respond to incidents. Coordinate and issue alerts (i.e., BOLO)

Facilitate and coordinate information exchange during emergencies

Prepare written reports for distribution and compliance purposes

Administer and maintain primary security systems, including sentinel security surveillance, access control, visitor management and intrusion systems

Troubleshoot mechanical and security system errors as they arise, seeking assistance as needed

Perform various administrative tasks or special projects as assigned

Maintain knowledge of PSOC-specific standard operating procedures, post orders, and other related protocols.

Maintain roster of location-specific physical security contacts. Develop, enhance and improve physical security liaison network across Molina locations. Ensure annual compliance requirements are achieved at each location and employees receive annual training

Other duties as assigned by management

Job Qualifications

Required Education:
Bachelor’s degree or 3 years of corporate business experience in physical security operations

Required Experience:
Minimum 3 years demonstrated leadership in programs at a national or enterprise level

Minimum 3 years’ experience across physical security services and/or operation

Minimum 2 years’ experience with project management

Minimum 1 year experience with Envoy platform

LenelOnGuard, Avigilon, Bosch, SafetyConnect, RiskBand, Envoy and PPM experience preferred

Required Licensure or Certification: N/A

Required Knowledge, Skills and Abilities:
You are:
Naturally curious and enjoy learning new things

Able to engage in several tasks at once

Self-motivated and results oriented

A problem solver

An analytical thinker

Superb organizational skills and the ability to delegate effectively to meet delivery targets

Able to interact concisely/accurately and positively with leadership and colleagues

Action oriented and driven to achieve results in a positive manner, displaying ethical behavior and integrity

You have a good understanding of:
The candidate should have a strong grasp and hands-on experience in physical security. Experience in an operations center preferred

Situational awareness and responding to incidents involving employee and property threats

Creation of metrics, reporting and analysis

Familiarity with best practices and standards

Experience with industry standard tools and concepts

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $20.73 to $40.43 an hour*

• Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

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