COMPANY OVERVIEW

Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America – one of the nation’s largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged “to go wherever we are needed and do whatever comes to hand”. Their declaration continues to guide Volunteers of America's impact on “Helping America’s most vulnerable”.

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts, we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.

JOB SUMMARY

This position will report to the Executive Program Director, District of Columbia and the Maryland Hope Centers. The Compliance Manager will regularly communicate with government agencies and contractors to ensure that all business operations comply with the laws and regulatory standards of the agency’s stakeholders and regulatory bodies.

RESPONSIBILITIES

• Keep up to date with healthcare compliance regulations to ensure the agency’s procedures adhere to the necessary rules.
• Put in place compliance policies, processes, and codes of conduct to prevent legal liability.
• Establish efficient compliance plans to make sure that patient records, billing methods, and any other source of personal patient data are kept private.
• Review the organization’s records and record transfer procedures to recommend improvements to our record-keeping system.
• Identify offenses, respond promptly and appropriately, and recommend the required corrective actions.
• Follow best practices to help minimize the risk of healthcare data breaches.
• Provide employee compliance training to raise staff awareness of legal issues.
• Communicate with independent contractors to make sure all services are provided in accordance with the compliance program.

EFFECTS ON END RESULT:

• The agency will remain up to date on all regulatory and licensing requirements in accordance with agency, local, state, federal, and contractual agreements and thus minimize risk and liability.
• Operational policies & procedures will reflect adherence to legal & ethical standards, as well as the best practices of the industries in which we operate.

PHYSICAL REQUIREMENTS

• The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
• The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
• The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
• Operating office equipment requiring continuous or repetitive hand/arm movements.
• The ability to remain in a sitting position for extended periods of time.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

REQUIREMENTS

• Bachelor’s degree in healthcare, Nursing, Healthcare Administration, Business Administration, Law, or a related field (master’s degree preferred);
• 3+ years of experience in Healthcare Compliance, Management, or Operations;
• Thorough knowledge of healthcare legislation.
• A clear understanding of the financial aspects of the healthcare industry.
• Excellent analytical, organizational, and communication skills.
• Healthcare compliance certificates are an advantage.
• The ability to multitasks and handle a non-traditional work environment.
• The ability to be a self-started and work independently with limited supervision at times.
• Experience with Microsoft Word, Excel, Power-point, Outlook Email, and other systems i.e. electronic time punches, electronic medical records etc.
• Bilingual in any language a plus.

EEO/AA