Spiceworks Ziff Davis is looking for an enthusiastic and experienced Community Manager to help support our online community groups. Reporting to the Sr. Community Manager, you will work as part of the Community team to advocate for the community, monitor community group activity and engagements, motivate and measure the community, create community content, and improve existing content.

We are looking for someone to uphold the core values of the Spiceworks / Ziff Davis brand while acting as the first point of contact for our active and engaged online community members. The ideal candidate will have exceptional communication skills and the ability to settle disputes and create resolutions that align with our brand mission, rules, and guidelines.

Role & Responsibilities

• Foster a safe and supportive environment in online communities where members feel valued.
• Utilize various admin tools to manage incoming support requests and violation reports.
• Carefully review each inquiry with a high level of detail, identify appropriate courses of action, and remove abusive content.
• Collaborate with the moderating team to strategize solutions and escalate issues as needed.
• Review potentially sensitive user generated content and adhere to threat of harm and abuse guidelines.
• Support editorial, brand, and sponsor initiatives with promotions and content curation.
• Provide insights and reporting information to create cohesive workflow and transparency.

Qualifications

• Experience with moderation (forums, blogs, social channels, etc).
• High level of computer literacy, including familiarity with online privacy concerns
• High level of written and verbal communication skills.
• Readiness to review and remove sensitive and offensive content.
• Strength in conflict resolution and diffusing tense situations.
• Experience working in a fast-paced environment involving multiple online platform applications.
• Capable of building strong relationships with colleagues while working remotely.

***In terms of logistics, all interviews will take place over phone or video due to the ongoing coronavirus pandemic***

Spiceworks Ziff Davis is a safe, inclusive workplace for people of all backgrounds and walks of life. We strongly encourage you to apply if you are from a marginalized or underrepresented group, particularly in the technology industry. Some candidates may see a long list of job requirements and feel discouraged because they don't match every single bullet point - we suggest, please apply anyway. We're flexible on location wherever possible - we are a Work from Anywhere company. We don't believe in a "perfect" candidate because we believe in our core value, "Evolve and Adapt Quickly". If you believe this is a role that you'll be excited to work in every day, want to be a part of a culture like ours, and will be relentless about pushing boundaries to succeed, please apply.

Who we are:

Spiceworks Ziff Davis (SWZD), a division of Ziff Davis (NASDAQ: ZD), is a trusted global marketplace that connects technology buyers and sellers with the most actionable and precise intent data. We are uniquely positioned to offer tech brands unmatched visibility into accounts that are truly in-market, by leveraging our scale, quality and diversity of intent data. With unparalleled access to the world’s most influential technology buyers through a combination of first-party (Community, Tools, Editorial) and third-party intent data, SWZD is a leader in intent-backed, intelligent, omnichannel marketing.

This position is covered by the NewsGuild of New York (http://www.nyguild.org/). The contractual salary range for this position is $80,000 to $90,000. Ziff Media Group is committed to diversity and encourages members of traditionally underrepresented communities to apply.