Overview:

The Community Builders, Inc. (TCB) is a nationally recognized nonprofit developer, owner and manager of affordable and mixed-income residential and commercial properties. Founded in 1964, TCB has developed over 25,000 residential units as well as office and retail properties, and owns or manages over 11,000 rental units nationally. TCB strategic plan calls for continued growth in existing markets of Massachusetts, Connecticut, Rhode Island, New York, New Jersey Pennsylvania, Maryland, Virginia, North Carolina, Illinois, Indiana, Michigan, Ohio, Kentucky and the District of Columbia and expansion of our real estate development capacity, community life engagement and resident resource building, financial strength, and property management, all guided by our mission “to build and sustain strong communities where people of all incomes can fulfill their full potential”.

Responsibilities:

• Oversee and manage approximately 500,000 square feet of commercially tenanted space in TCB’s mixed use projects, in both self-managed and third party managed sites.
• Work with Director of Commercial Real Estate, regional operations teams including District Managers, and 3rd party management to establish annual CAM budgets and commercial income projections.
• Manage the annual NNN estimating and reconciliations, work with the Commercial Real Estate Analyst to incorporate assumption into Yardi as well as communication with the commercial tenants.
• Work with the Commercial Lease Analyst for invoicing and collection of all rents, arrears, additional rent and other charges and ensuring as many commercial tenant’s pay via ACH – RentCafe through Yardi.
• Coordinate with the regional operational partners to prepare the annual property budgets with a focus on commercial, including identifying operational projects and project capital improvement - assist in commercial reserves planning.
• Review, analyze, and report as needed, on the commercial financial performance and impacts in mixed use properties and participate in meetings with senior management.
• Assist District Managers with contracts for maintenance, trash removal, landscaping, security, and other ongoing services and manage disputes with these service providers where appropriate.
• Work with regional property manages to evaluate existing properties and needs for commercial for repairs and construction projects including tenant and building improvements
• Work with Director of Commercial Real Estate and regional operations team to establish a commercial property management best practices SOP’s for mixed use assets.
• Train, mentor and direct activities of site staff to assist in the day to day interaction with the commercial tenants.
• Establish a connection and communication with the tenants, deliver a high level of customer service
• Establishing and monitoring adherence to the properties’ operating policies and procedures;
• Ensuring compliance with codes and regulations; recommending legal actions for violations of leases or contracts

Specific Functions:

• Support the Director of Commercial Real Estate, Senior Vice President of Operations and Construction and regional site team with mixed use assets
• Participate in industry organizations, functions and events.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

• Excellent Microsoft Office skills
• Exceptional interpersonal and presentation skills, ability to lead people and get results.
• Capable of organizing and managing multiple priorities and able to generate solutions.
• Incredible customer service skills & the ability to create a customer focused culture
• Must possess the ability to communicate effectively with all levels of management, employees, and outside contacts.

Physical Demands & Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Involves travel 10% and physical site tours throughout commercial property portfolio, including to construction sites.
• While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, finger, handle and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch.
• The employee is required to move around the building or site.
• The employee may occasionally lift and/or move up to 20 pounds.
• Travel required.
• Must work under deadlines and ability to meet deadlines.

Education and Experience:

• BA or BS degree preferred or 5+ years’ experience in Property Management, operations or training required.
• 5 years’ experience in Property Management or related industry to include Hotel, Retail and Customer Service required.
• Proficient with an Industry Software such as Yardi.
• Prior experience and knowledge of affordable housing preferred.

Salary Range $80-100k

The Community Builders is committed to diversity in its workplace. Applicants from diverse backgrounds are encouraged to apply.

In addition, TCB has implemented a vaccine mandate which requires all staff to be fully vaccinated or be approved for a religious/medical exemption.