Job description

Primary Responsibilities

• Maintain a credit portfolio of over 3,000 accounts and 10MM USD, ensuring that past due and collection metrics are achieved.
• Review & evaluate customer information (i.e. Credit Application, Personal Guarantee, etc.) prior to setting up new accounts to ensure compliance with company policy. Recommend appropriate extension of credit & credit limits for new & existing accounts using credit reports (i.e. D&B, Experian, Equifax, etc.) and Industry Trade data.
• Review existing accounts to ensure continued credit worthiness of customer.
• Participate in Regional Industry Credit Group meetings and partner with members in order to promptly react to emerging collection concerns and credit risks.
• Facilitate resolution of collection issues, such as discrepancies, reconcile disputes, short payments, and answer customer inquiries about statements or invoices. Includes controlling above-average volume of phone calls and emails from Sales, Store Personnel, and customers regarding credit & collections issues. Generate customer statements on request.
• Assists branch & sales personnel with collections. Includes personally collecting and handling and/or facilitating the resolution of escalations.
• Manage use of credit holds as a key control within the guidelines of policies and procedures.
• Work with Business Development Managers, Account Managers and Store Managers on potential and ongoing issues escalating to the Credit Manager as needed.
• Provide Sales, Store Personnel, and customers with support on Liens and Bonds, securing lien rights when needed to support large project sales.
• Generates Final Demand letters prior to elevating to third-party collections.
• Audits delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to account.

Qualification Requirements

• Commitment to excellent customer service.
• Excellent communication skills.
• Must be self-motivated, detail-oriented, and able to work flexibly to meet changing priorities.
• Ability to resolve collection issues while preserving customer relationships.
• Ability to collaborate with sales team on identifying and resolving collections issues.
• Ability to participate in strategic projects.
• Full-Time position, Monday through Friday.

Education/Experience

• Bachelor’s/Associate's degree preferred.
• 3+ years experience in Credit/Collections or relevant experience required.
• Proficient skills in MS Office Suite.

Position Summary

Gustave A. Larson Company is the Midwest, Plains, and Mountain States leading wholesale distributor of Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR) equipment, parts, and supplies. Our business philosophy is to focus on serving the needs of our customers, with a value-added, professional and enthusiastic attitude. The Credit Analyst position reports to the Credit Manager.

Other Skills/Abilities

The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: From $18.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location

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