Job description
Your Role
The Unified Collaboration team is responsible for Blue Shield’s enterprise collaboration and conferencing tools, platforms, and services. The Collaboration Engineer, Consultant will report directly to the Sr. Manager of Unified Collaboration, which operates within the IT Digital Employee Experience department. In this role, you will drive better digital and human-centric experiences by delivering innovative tools, increasing automation, and improving insights into employee productivity and collaboration.
Your Work
In this role, you will:
- Operate as subject matter expert in Digital Employee Experience platforms and services
- Carry out operational, strategic activities, and change management of all impact and risk levels
- Engage in Incident Response, Audit, and Disaster Recovery practices.
- Define, publish, and maintain standards and operational documentation
- Design, develop, implement, and maintain solutions that empower employees with experiences that drive inclusive user and member outcomes
- Provide technical leadership and responsibility for planning, execution, and operational readiness of tools and services; oversee and contribute to continuous improvement efforts
- Analyze and decompose complex systems and processes, collaborating with cross-functional teams to streamline and automate steps, enabling Blue Shield to deliver value faster and at scale
- Apply GitOps/IaC concepts and related tooling across the Digital Employee Experience portfolio
- Participates in architecture, design, and engineering engagements, working collaboratively with peers, partners, and stakeholders to shape near and long-term strategies
- Define, measure, and track key performance indicators across experiences that matter the most
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