Job description

Client Success Manager Job Description:

· Can you connect with anyone, anywhere and for any reason?

· Can you manage expectations for a diverse set of clients to meet deadlines?

· Are you looking to work with a dedicated team while also having a bit of fun?

· Are you looking to join a growing company where your ideas will be valued?

If so, then read below!

Our History

Founded more than 25 years ago, NEP Services represents non-profits, businesses and associations in the Police, Fire and Nonprofit markets nationwide by providing a full-suite of support. From direct mail marketing to social media management to fundraising we cover all business aspects. Although we have been around the block, we pride ourselves in our “young at heart” team culture that supports a dynamic, energetic, and enjoyable environment to work.

Our Ideal Candidate

An NEP Services Client Success Manager must be professional, a self-starter, extremely organized, and able to balance multiple open projects at various stages of development. They need to be able to think on their feet and be able to change workflow outlines as deadlines shift. We are looking for someone who is ready to take pride and ownership in their projects, while contributing to the team so NEP Services can provide a well-rounded experience to our clients.

Job Description

The Client Success Manager will be the second main POC with our first responder clients to help them through the onboarding process. This includes gathering content to build their website, meeting fundraising compliance guidelines, and helping to pinpoint the focus of their public and membership platforms. This position is a pivotal part of our quickly growing company. This position can be more about client relations than project management at times, however both are critical. The experience we are looking for our clients to have with you is above and beyond expectations. This position can be remote if candidate meets specific criteria, along with in person, and hybrid (in office 2 days, remote 3). General computer proficiency is required. Experience with Monday Boards, Basecamp, Slack and Zoom are helpful, but not required.

Client Success/Project Management Responsibilities

· Assist with gathering all content needed to build client's new website

· Assist with gathering documents for fundraising compliance

· Educate clients on the overall website build process

· Communicate with each client weekly on their build status

· Show clients how to use the different build platforms to get NEP content

· Help clients learn what kind of content is appropriate for positive PR on their website

· Work with web team to help them understand the desired outcome the client wants

· Assist the client on how to utilize NEP Connect custom fields for their membership

· Continue with quarterly calls after client's website build is complete for any needed updates

Requirements

· 3-5 years of client relations support or similar experience

· Self-Starter, confident person who can work independently

· Proven working experience in customer service

· Excellent relationship building and communication skills

· Knowledge of basic technical/computer skills

· Positive attitude, detail oriented with good multitasking and organizational ability

· Ability to wear many hats in a fast-paced fun office environment

· Fluency in English

Our Salary and Benefits:

• Permanent, full-time position
• $18 to $20 per hour depending upon experience
• Health insurance
• Eye Insurance
• Bonuses

* NEP Services is located in Newport Beach, CA. However, this position can be remote if candidate meets specific criteria, and resides in Arkansas, California, Florida, Nevada, New Jersey, New York, Texas or Washington.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Health insurance
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• client relations support or similar: 3 years (Preferred)

Work Location: Remote

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