Job description
Client Services Analyst
III
Position # 00987
Salary up to $70,700.00-$91,900.00
Join A Team Crafted of Virginia’s Top Shelf Talent!
Virginia ABC’s Information Technology Services (ITS) Division is seeking a Senior Client Services Analysts III to be a part of the Client Services Team. The incumbent will provide systems administration and support for POS-related equipment, servers, registers, and mobile devices located in the Virginia ABC’s Central Office, Warehouse, and Retail Store locations.
The Client Services Team provides the highest quality of customer service and technical support throughout the Authority. They are responsible for systems administration of the critical infrastructure that supports Virginia ABC’s Retail Division while maintaining compliance with the current versions of PCI DSS Standard, Commonwealth of Virginia ITRM Standard (SEC-501), and NIST 800-53. This infrastructure includes ABC Retail Division’s Azure Active Directory Domain, Mobile Device Management, Zebra (Android), Configuration Management, Security Updates, and Endpoint Protection.
Client Services is also responsible for the installation, configuration, maintenance, documentation, and security of the Virginia ABC Retail Environment (in-store Virginia ABC Retail servers, registers, licensee workstations, VeriFone terminals, handheld scanners, and wireless access points) and supporting infrastructure (all servers and systems not in stores that directly support the retail environment). In addition, this position is responsible for the analysis and resolution of hardware/software problems associated with the Virginia ABC Retail Environment and supporting infrastructure.
Our Mission
Virginia ABC generates a reliable stream of revenue for Virginia and promotes public safety through the responsible sale and regulation of alcoholic beverages.
Our Vision
To bring good spirits and excellent service to Virginia.
Our Values
Accountability – Service – Integrity – Performance Excellence
We offer:
- Excellent work/life balance
- Average work week is 40 hours
- 14 paid Holidays and PTO earned every 2 weeks worked
- Affordable Healthcare with employer contributions
- Virginia Retirement System (VRS) benefits
- College Tuition Reimbursement program
Virginia ABC Authority employees are covered under the Commonwealth’s benefits package and VRS. However, Authority employees are exempt from the Virginia Personnel Act and the Virginia Public Procurement Act. To find out more about VA ABC, visit our website: https://www.abc.virginia.gov/about/agency-overview.
ESSENTIAL JOB FUNCTIONS
- This position will support management by providing training and mentorship to Client Services Analysts and attend meetings.
- The incumbent will be responsible for implementing, executing, maintaining, and documenting proper security, business continuity, and disaster recovery procedures.
- Must provide demonstrated ability to communicate technical information to both technical and non-technical employees.
- Duties also include but are not limited to installation, configuration, and administration of point-of-sale equipment, servers, desktops, mobile devices, wireless access points, and other network equipment.
- This position will provide on-call technical support in rotation with other team members via telephone or on-site as required.
Minimum Qualifications
- Experience installing, maintaining, supporting, troubleshooting Windows 2018 and later servers.
- Industry Standard Certifications: Cisco (CCNA, CCNP, CCDP, CCIE), ITIL Foundations, VMware (VCP), CompTIA A+, Network+, Security+
- Significant Active Directory, Group Policy, LDAP, DNS, WSUS, and DHCP experience.
- Familiarity with PKI and Certificate services.
Preferred Qualifications
- A degree in Information Systems, Computer Science, or equivalent work experience
- This position should be able to assess user needs, troubleshoot problems, and provide excellent customer support.
- This position should be able to deploy hardware and software, provide training on new hardware an software and monitor metrics and performance.
- This position requires a thorough understanding of LAN, UDP/TCP, ports and services, Nets/Subnets/Routing and have solid network gear configuration experience.
- This position requires expert user skills with Windows desktop operating systems, strong admin skills with Windows Server operating systems, user knowledge of Applie iOS, OSX, Linux, and basic tuning skills.
- This position requires the ability to write scripts and have knowledge of 1-2 scripting languages.
- This position requires knowledge of OS virtualization and Administration.
Special Requirements
For consideration for employment you must complete an online application at www.abc.virginia.gov. Resumes may accompany but will not substitute for a completed State Application Form. Your completed online application MUST BE RECEIVED by Human Resources no later than 11:59 p.m. on the stated closing date.
The Virginia Alcoholic Beverage Control Authority does not provide sponsorship.
We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status, or disability.
AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process.
Criminal history record checks are required prior to employment.
The Virginia Alcoholic Beverage Control Authority does not provide sponsorship.
We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status, or disability.
AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process.
Criminal history record checks are required prior to employment.
Special Instructions to Applicants
For consideration for employment you must complete an online application at www.abc.virginia.gov. Resumes may accompany but will not substitute for a completed State Application Form. Your completed online application MUST BE RECEIVED by Human Resources no later than 11:59 p.m. on the stated closing date. The Virginia Alcoholic Beverage Control Authority does not provide sponsorship. We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status, or disability. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process. Criminal history record checks are required prior to employment.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx , or call DARS at 800- 552-5019.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx , or call DARS at 800- 552-5019.
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