Job description

The mission of CompuNet Clinical Laboratories is to provide quality diagnostic laboratory services to improve health outcomes within the communities we serve.

Having served healthcare providers throughout Southwest Ohio since 1986, we understand the importance of caring for patients. Our team understands that every test we perform is connected to a real person and we treat each one accordingly. Our experienced laboratory scientists and technicians use state-of-the-art technologies to deliver the timely and accurate results that your healthcare providers rely on to keep you healthy. And they do it with the care and attention to detail that comes with a patient-first approach to laboratory medicine.

CompuNet Clinical Laboratories, as a subsidiary of Premier Health, implemented the requirement that all employees as a condition of both initial and continued employment must receive vaccination against COVID-19, or complete policy compliance through an approved medical or religious exemption. These requirements must by met as a condition of hire. Failure to do so will result in a delayed start or withdrawal of employment offer.

Full-Time
Day Shift (9:00am - 5:30pm)
with Weekend/Holiday Rotation

CompuNet offers a full benefits package including Medical, Dental, and Vision coverage. Life Insurance and 403b. Vacation, sick and personal time.
Summary
Exemplify CompuNet's mission and value to both internal and external customers in response to telephone response, critical value reporting and inquiry service to clients regarding all service requests. Coordinate reporting of referral laboratory results to the appropriate entity. Address all customer inquiries in a friendly, courteous fashion to make each interaction a positive customer experience.

Essential Duties and Responsibilities

• Follow all guidelines outlined in departmental policy regarding telephone etiquette. Answer and document telephone calls, handle requests for results and information, direct calls to the proper department or individual, take complete messages, respond to each request for service in a timely manner.
• Responsibility for reporting critical values to all market segments in compliance with regulatory requirements with timeframes outlined in procedure.
• Receive telephone calls form clients for the pick-up of STAT and or ROUTINE specimen(s). Document call in dispatch software and dispatch service request.
• Handle client related questions and concerns in a courteous and efficient manner and documents in appropriate computer system.
• Document potential privacy breaches and quality/service variances per procedure.
• Accept client requests for laboratory testing or supplies, documents, and forwards appropriately (i.e. add-on, verbal orders or walk-in on weekend)

Qualifications

• High school graduate or equivalent
• Excellent telephone communication and customer service skills
• Ability to work independently and as part of a team
• Data entry skills required. Must be able to type 8000 Keystrokes per hour with less than 2 errors.
• Previous medical and call center experience preferred.

CompuNet Clinical Laboratories is an equal opportunity employer does not discriminate against any employee or applicant for employment.

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