Job description
This position works under the supervision of the Corporation Counsel/Child Support Administrator.
Provide case management services to participants from referral or application, for the establishment or modification of orders for support and/or health insurance, and for full administrative and judicial enforcement of child support orders. Prepare court documents using WIKIDS publication platform for attorney approval. Participate in court hearings on a monthly basis, including hearing preparation with attorney.
Provide case management services to participants from paternity referrals or application, including conducting genetic testing on participants and child, completing all court documents using the WIKIDS publication platform for attorney approval, attending court hearings, communicating with the Bureau of Vital Statistics, and enforcing orders once entered.
Monitor status of cases, including KIDS worklists, to meet federally mandated timeframes for case activity in order to exceed federal performance standards.
Monitor support payments, income withholding orders, and national health insurance notices.
Utilize parent locate resources for absent parents.
Manage all financial aspects of the child support order, including but not limited to, performing manual financial adjustments; daily monitoring of suspense report; certifying cases for administrative enforcement including license suspension and lien docket where appropriate; and working with third parties for lien release or satisfaction.
Make referrals as needed to appropriate partner programs.
PERIPHERAL RESPONSIBILITIES:
EXPERIENCE: Experience in complex clerical and office management work. Combination of training and experience which provides the required knowledge, skills, and abilities.
SPECIAL REQUIREMENTS: All Child Support Agency staff have access to federal tax information and therefore must remain in favorable adjudication status as set forth in the Waupaca County Child Support Agency Background Investigation Policy. Employees will be fingerprinted at the time of hire and every five years thereafter. Fingerprints will be submitted to the Wisconsin Department of Justice for state and FBI criminal conviction database queries. Unfavorable adjudication will result in termination from employment.
Ability and skill with attention to detail.
Ability to attain thorough knowledge of regulations pertaining to the operation of the Child Support Agency.
Proficient knowledge of computers, including word processing, spreadsheet and/or data base software.
Ability to communicate effectively orally and in writing.
Ability to establish and maintain effective working relationships.
Ability to effectively meet and provide effective customer service to members of the public or internal customers.
Ability to maintain appropriate agency confidentiality.
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