Job description

Mission: Changing lives, one smile and story at a time.

Purpose: To bless our customers, communities, and teams by showing God’s grace and by being faithful stewards of all that is entrusted to us.

Values

• Honesty & Integrity in Words and Actions -A Foundation Built on Faith
• Passion for Our Fourteen Foods Family -Driven to Exceed Expectations through Accountability
• Play Like a Champion Every day!

Position Summary: The Chief Operating Officer is responsible for directing all the operations, people and functions of the organization directly relating to in-restaurant performance. The COO will also be responsible for being aware of policies, practices, and trends within the industry. Provide executive team participation and leadership to Operations Directors, District Managers, General Managers while leading execution of the strategic operations plan.

Essential Functions:

• Serve as the key leader of execution and strategy for field operations.
• Supervise Vice President’s of Operations for each geographical region.
• Supervise Operations Support Services, field training, field IT and field recruiting.
• Bridge a strong relationship between management and field operations staff by creating a culture built on the values of Fourteen Foods.
• Consult with other executives and managers as appropriate.
• Directly involved with all goal setting, operations procedures and practices.
• Establishes credibility throughout the organization to be an effective listener and problem solver of people issues.
• Creates development programs and initiatives that provide internal development opportunities for employees.
• Develops appropriate programs for effective management of the operations resources of the organization. Included in this area would be programs for retention, quality, service, speed, etc.
• Maintains knowledge of multi-state operations best-practices and new trends and ideas within the industry and coordinates the integration of such programs.
• Assumes responsibility for implementation of company guidelines, policies, and procedures
• Provides technical advice and knowledge to others within the operations area.

Personal Attributes:

• Pleasant demeanor and customer service focus
• Verbal and written communication skills
• Organizational and planning skills
• Problem analysis and problem-solving skills
• Attention to detail and accuracy
• Outgoing, high-energy personality
• Confidentiality

Key Competencies:

• Business Acumen
• Communication
• Consultation
• Critical Evaluation
• Ethical Practice
• Operations Expertise
• Leadership & Navigation
• Relationship Management

Work Environment:

• This job operates in a professional environment. The role routinely uses standard office equipment such as computers and phones.

Position Type/Expected Hours of Work:

• This job requires frequent travel and remote management.
• Longer hours, evenings and weekend work may be necessary.

Required Education and Experience:

• Bachelor’s degree in Business or a related area.
• 15+ years of related experience and/or training; or equivalent combination of education and experience.
• Experience in Operations management and leadership in multi-state field operations development is required.
• Experience in a variety of Operations fields and skills.

Fourteen Foods provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant's age. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

E-Verify Notice - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire

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