At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you’ll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague share in the company’s success.

Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And we’ll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let’s lead the way together.

The Manager Assistant, Chief of Staff, directly supports the VP, Small & Medium Enterprise and B2B in Global Commercial Services Technology (GCS-T). Within GCS-T, we are a team of technology leaders driving solutions in commercial payments, servicing customers across the globe from Small & Medium Enterprises to Large & Global Accounts. A successful candidate will be a key member of the GCS-T leadership team and will work closely with key leaders across the globe as GCS-T has teams based in New York, Atlanta, Phoenix, Florida, the UK, and Bangalore. A successful candidate will be responsible for a broad range of activities including strategic, analytic and communications initiatives to help ensure the objectives of the broader GCS-T portfolio are met. This individual will also serve as a thought partner to the leadership team, helping to shape the strategic direction for the portfolio and harness the power of a startup culture within a global Enterprise. This person will possess outstanding thought leadership, strategic thinking, prioritization, project management, communication, and organizational skills.

Key Responsibilities include:

• Responsible for the overall efficiency and management of the VP’s executive office.
• Act as a central point of contact for urgent business issues, initiatives managed by the VP, and additional ad hoc requests.
• Overall responsibility for managing meeting content and presentations, including updates to senior business partners, town halls, staff meetings, etc. Emphasis on storytelling to craft effective and impactful presentations.
• Manage business planning and central processes driven through the VP’s office (e.g. leadership team meetings, year-end processes, etc.).
• Lead employee engagement and organizational management, including team building activities, talent assessments, liaising with central and market HR.
• Make recommendations and share insights with the leadership team on meaningful business decisions, ensuring that business decisions are effectively communicated and implemented across different markets.
• Build both relationships and partnerships across the team and the Enterprise.

Qualifications:

• Critical thinking with the confidence and composure to effectively connect with senior leaders.
• Outstanding leadership and relationship building ability.
• Effectively influences without authority across peers and leaders.
• Drive projects and operate well under ambiguity.
• Outstanding organization and planning skills.
• Passion, energy, personal accountability, and a desire to learn and grow as a leader.
• High level of integrity when handing confidential information.
• Demonstrated ability to learn quickly with a willingness to continuously improve.
• Active listening skills, summarization skills and lateral thinking to uncover and react to emerging opportunities.
• Ability to work well under pressure, adapt to changing circumstances, and make decisions quickly and effectively.
• Prior technology experience/knowledge a plus.

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.