Job description

Chanel Advisor

JOB TITLE: Chanel Advisor

REPORTS TO: Services Manager (SM)

DATE: November 2021

GENERAL SUMMARY & SCOPE

The Chanel Advisor is responsible for maximizing sales in the Chanel brand (including color cosmetics, skincare and fragrance) by engaging guests to determine their individual needs, assisting guests in the selection and purchase of merchandise and maintaining overall store standards, including cleanliness and replenishment. They represent the image, products and culture of Ulta Beauty and the Chanel brand to the Ulta Beauty guest and support the Services Manager (SM) through the focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.

PRINCIPAL DUTIES & RESPONSIBILITIES (Essential Job Functions)

The Chanel Advisor is a champion of Ulta Beauty’s mission, vision and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance

• Meet or exceed Chanel brand sales and clientele goals and contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), retail shrink and omni-channel sales as set by Ulta Beauty.
• Build the business by achieving sales targets, using all levers such as product services and data capture to build guest loyalty, recruit new guests, and grow guest return rate.
• Ensure that each guest receives exceptional service by greeting and engaging every guest, personalizing service to their needs, offering samples, and recommending complementary products and/or services.
• Have solid knowledge of the Chanel brand, its heritage and know-how, and shares it with guests and the team.
• Routinely perform skincare analysis and product demonstrations with guests.
• Gros and enhance business by demonstrating and executing exclusive Chanel services
• Book appointments for and support the execution of services and in-store events that provide an unrivaled guest experience while delivering on sales goals for the Chanel brand and the store.
• Remain informed and participate in promotions and marketing initiatives within the brand and throughout all categories/departments of the Ulta Beauty store.
• Use the CHANEL-provided clientele system to obtain guest information; follows up consistently with guests after sales and/or sampling to build loyalty and grow the business.
• Maintain prompt, regular attendance.

DISCLAIMER – The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

People

• Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
• Build, maintain, and successfully provide superior service to every guest, every day through the Chanel service ritual in order to grow a customer list for Chanel brand sales.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Maintain strong relationships with Chanel brand partners through participation in required trainings, and the execution of in-store events and promotions.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the sales floor.
• Address and successfully resolve guest situations according to Ulta Beauty philosophy and standards.
• Collaborate with managers and associates throughout the store to help grow the business.
• Attend seasonal seminars hosted by Education Executives and regularly participate in ongoing training, including timely completion of daily digital trainings, to enable continuous professional development and drive Chanel brand sales performance.

Process:

• Be knowledgeable of, and ensure adherence to Ulta Beauty’s policies, procedures, and standards.
• Know and understand the opportunities related to Chanel products within Ulta Beauty.
• Model brand image and expectations by adhering to the Ulta Beauty and Chanel brand dress code, including wearing brand assets as directed.
• Drive sales by keeping assigned work area replenished, signed and faced, and ensuring testers are available and maintained in compliance with hygiene standards.
• Communicate merchandise needs to the store management team and brand representatives in a timely manner to ensure guest-readiness at all times.
• Maintain outstanding store operational standards, including cleanliness of the Chanel brand area, and any additional assigned area, including the salesfloor, restrooms, cashwrap, backroom, and break area.
• Participate in completing merchandise resets, planograms, marketing displays, physical inventory procedures, and the receipt of shipment.
• Protect company assets by following loss prevention best practices and providing exceptional guest service.
• Execute other operational tasks as directed.

JOB QUALIFICATIONS

Education

• High school diploma is preferred

Experience

• Cosmetics artistry experience preferred

DISCLAIMER – The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Skills

• Demonstrate significant competency in sales, products, and service.
• Ability to build and maintain strong customer relationships
• Ability to work independently and as part of a team
• Ability to positively and proactively handle guest concerns and prioritize multiple tasks in a fast- paced environment
• Strong communication skills
• An excellent listener

SPECIAL POSITION REQUIREMENTS

• Cosmetology or Demonstrator license where required by applicable state law
• Work a flexible schedule to include days, evenings, weekdays, and holidays
• Attend brand sponsored trainings

WORKING CONDITIONS

• Frequent mobility during shift
• Frequent bending, reaching, twisting during shift
• Continuous lifting and/or moving up to 10 lbs. during shift
• Ability to lift and/or move up to 25 lbs.
• Continuous coordination and manipulation of objects during shift

If an employee has a disability that prevents them from performing an essential function of the job, the
Company will engage in the interactive process with the employee to determine whether there is a reasonable accommodation that will enable the employee to perform the essential functions of the job.

Ulta Beauty is proud to be an Equal Opportunity employer, and we encourage people from underrepresented backgrounds to apply. We do not discriminate based upon race, color, religion, sex
(which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person’s appearance or behavior, gender roles, gender expression, or gender identity) gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, reproductive health decisions (or a dependent’s reproductive health decisions), or any other status protected by applicable law.

DISCLAIMER – The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Colorado Springs, CO 80922: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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