Job description
JOB TITLE
Night Host
REPORTS TO
Campground department heads and manager
GENERAL DUTIES
Escort campers and guest to correct sites.- Provide superior guest services either over the telephone or in person, by being enthusiastic, attentive, friendly, and helpful. Handle all guests' issues with respect.
- Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper uniform and name tag.
- Is to be a backup for all departments, such as but not limited to housekeeping, maintenance, and front desk.
- Perform all other duties assigned by the owner, resort manager, or supervisor.
- Respond to security issues in a timely manner.
- Monitoring the facility for any issues
- Ensuring property is properly secured.
- Advising company rules and policies
- Responding to areas of concern
- Contacting law enforcement if necessary
- Utilizing quick and reasonable judgment
- Monitor all incoming guests through the campground gate.
- Validate if access is acceptable.
- Perform routine patrolling & site inspections.
- Must be dedicated to working in a team atmosphere.
- Able to make guest satisfaction a priority.
- Detail Oriented
JOB QUALIFICATIONS
Must be able to work overnight shift, weekends, and holidays.- Excellent communication.
- Strong customer service skills and ability to problem solve.
- Able to work a POS system with training.
- Able to operate a computer.
- Valid driver's license.
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