Job description

Requisition No: 789255
Agency: Children and Families
Position Number: 60064868

Customer Call Center Services Representative I

Tampa, Florida

Families in need and in crisis require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. This demanding and challenging career could be your opportunity to help those in need make a better life for themselves and their families. We are looking for people who are organized, who possess excellent computer and typing skills, are willing to learn public assistance policies and can engage with customers/citizens of Florida in a call center environment. Applicants should be comfortable working in a fast-paced environment. This career does not require face to face contact with clients and consists primarily of phone interactions with customers. Successful candidates will make a tremendous positive impact on countless lives. If you are interested in making a difference, please join our TEAM!

$31,200 annually / $1,200 bi-weekly

Great Benefits:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

· No state income tax for residents of Florida;

· Annual and Sick Leave benefits;

· Nine paid holidays and one Personal Holiday each year;

· State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;

· Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

· Flexible Spending Accounts;

· Tuition waivers;

· And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Qualifications:
Must have a High School diploma, GED, or equivalent certificate.
At least one - year (12 months) work experience in customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility.

Ability to attend an 8 - 12-week mandatory training course.

Job Type: Full-time

Pay: $32,200.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Work Location: One location

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