Job description

The Implementation Consultant will provide in-depth consulting services, using advanced functional knowledge, and advanced product expertise to manage implementations consistent with Total Client Experience solution delivery. Consultants collaborate with the clients to analyze existing systems, policies, and procedures in connection with client business objectives. They apply industry knowledge, using sophisticated functional and product expertise, to optimize configurations and utilization.

Configuration of software based on client requirements

- When ADP sells software to someone, they have to have someone set that software up properly depending on each end client

o Setting up new employees

o Making updates to employee records

o Changing payroll processing records

o Benefit plans are put I the system

o Making sure the right people are put into the systems to determine who sees what

Consultants coordinate with other ADP departments and work as part of an integrated team to address and resolve product, service and client-relations issues that implicate the overall framework, quality and standards of implementation services, and the development of new/revised approaches and techniques.

Responsibilities:

• Manages the client implementation process

• Develops and maintains effective, proactive relationships and communications with clients and internal departments/associates to contribute to a successful overall client experience.

• Conducts project initiation activities.

• Establishes and manages activities towards project milestones independently or in conjunction with Project Manager.

• Communicates continuously with clients and Project Managers regarding project status as necessary to ensure all assigned tasks are completed according to schedule.

• Maintains milestones and project status in client Project Management Applications.

• Overcomes client and internal obstacles to timely project completion, and coordinates with other departments as necessary to obtain objectives.

• Participates in formal hand-off of "live" system to other internal departments.

• Manages implementations for specific/specialized product(s) by working with the client to implement solutions that directly impact the entire client organization.

• Analyzes existing client systems, interface requirements, operational needs, etc. to counsel client in the functional system design and/or system configurations and/or product adaptation of client’s needs.

• Determines optimal conversion methodology; then documents and delegates the accurate and timely conversion of client's data to the Data Conversion Services team.

• Builds client control information.

• Oversees integration to both client and external systems.

• Guides client and/or team on functional design and integration into client’s infrastructure

• Consults with client to guide client’s pre- and post-implementation testing of workforce management solutions.

• Monitors system testing during conversion ensuring accuracy.

• Identifies needs and delivers professional consulting services (potentially fee-based) to client

• Provides business process re-engineering recommendations required to achieve a successful conversion.

• Designs and delivers client-defined systems and processes along with tools and/or databases.

• Consults with Client to develop customized training to meet Client needs.

• Manages assigned business through internal systems.

• Recommends modifications to client implementation timetables based on client or ADP business needs.

• Maintains and expands knowledge / proficiency on function, products, services, and best implementation practices industry wide.

• Recommends product and service changes to further business development and optimize client satisfaction.

• Provides technical support to less senior Implementation associates.

• Participates in task forces and stretch assignments

• Participates in local activities such as User Groups, Information Sessions, Sales Meetings, and all other appropriate activities.

• Mentors, coaching, training, and providing technical support to less experienced implementation consultants.

Job Types: Full-time, Contract

Pay: $17.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• El Paso, TX: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in El Paso, TX 79912

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