Job description
Customer Service Representative
See What We’re All About
Genuine Replacement Parts is one of the country’s largest suppliers of parts to repair products throughout the home. At our distribution centers located in Georgia, Florida, New York and Nevada, we stock parts from 250+ world-leading brands like Whirlpool, GE, Samsung, LG, Sony, Panasonic and Vizio.
We are proud of our long history in the aftermarket supply chain and the opportunity to serve our valued customers. From our beginnings in 1953 as a parts supply house for television tubes and antennas, we have grown to be an industry leader supporting all segments of the supply chain in multiple product categories representing world-leading manufacturer brands.
We have a friendly and engaging workplace atmosphere that revolves around teamwork and adaptability. You won’t experience the typical office life here; we work hard and play hard (and sometimes dance too!). To us, each one of our team members is a VIP and we treat them as such.
If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!
Perks
The Genuine Replacement Parts Family – check out Who We Are to become a part of it!- Team member appreciation events and recognition programs
- Volunteer opportunities
- Casual dress code
- All the traditional benefits like health insurance, life, short- and long-term disability – we care about your wellbeing!
- 401k/401k match, and paid time away – we’d love you to stay with us forever!
- Discounts on all our merchandise plus a variety of other cool special deals with area businesses.
The Job at a Glance
As a Customer Service Representative, you will deliver the best possible experience for our customers. Serving as the friendly voice and trusted resource of Genuine Replacement Parts, you will be in constant communication with customers, and supporting them throughout the entire ordering process. If you thrive at building strong relationships with customers by displaying high energy, have great attention to detail, and have a passion to go above and beyond- We want to meet you!
A Typical Day
- Proactively respond to customers regarding product and/or service inquiries via phone, email, and chat
- Greet customers warmly, identify reason for calling and verify account information.
- Properly and accurately document all calls
- Assist with orders, refunds, cancellations, and/or general company information, including company policy or terms of sale.
- Follow-up on outbound calls, assigned cases, and unresolved customer inquiries in a timely manner
- Think critically to provide solutions to customers if their product malfunctions
To Land This Opportunity
- You’re an all-star communicator, fluent in written and verbal English
- You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor in troubleshooting
- You build strong customer relationships and develop loyal customers
- You thrive working independently and efficiently to meet deadlines
- You exemplify all company policies and procedures
- You know MS Office (Word and Excel); you may not be a master but you’re on your way
- You have a High School Diploma and/or combination of customer service experience
Genuine Replacement Parts , Inc., welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.
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