BWPO Practice Assistant II / 40 HRS / Day / Primary Care / West Roxbury
Full Time
West Roxbury, MA 02132
Posted
Job description
BWPO Practice Assistant II / 40 HRS / Day / Primary Care / West Roxbury
- (3222580)Brigham and Women's Hospital is dedicated to:
- serving the needs of our local and global community
- providing the highest quality health care to patients and their families
• expanding the boundaries of medicine through research
• educating the next generation of health care professional
Brigham and Women’s Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Women’s Hospital. Your work will be distinguished by delivery of high-quality and safe patient care, respect and dignity in all interactions with patients, families and colleagues and by customer service excellence.
All employees are expected to embrace this commitment and demonstrate behavioral competencies in the
following areas:
People: Focus on serving the community through collaboration and respect
Self Management: Accountability, professionalism and commitment to growth and development
Organization: A commitment to quality, service and exceptional performance
meeting these expectations is key to the success of your department and the organization.
Faulkner Community Physicians (FCP) is an offsite department of Brigham and Women's Physician Organization. FCP has two locations (West Roxbury and Hyde Park). This position supports two locations and the candidate is required to float between West Roxbury and Hyde Park locations as needs, oftentimes urgent, present.
Actual job duties may vary by department
(see Addendum B for more detail)
- Perform duties under moderate supervision with intermediate to advanced proficiency
in administrative skills.
- Perform secretarial duties to support provider/team in team based care environment.
Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas.
¨ May perform more complex or specialized functions (i.e., specialty scheduling) at highest competency level.
¨ Utilize knowledge of HMO’s, managed care and other third party insurers, and troubleshoots insurance issues as appropriate.
_ Work with team members to promote Population Health endeavor and promote wellness.
¨ Assist with training and orienting staff as needed.
¨ Provide cross coverage as needed.
¨ Assist with special projects as directed.
¨ Follow HIPPA guidelines for the management of patient privacy and confidentiality.
¨ Other duties, as assigned.
(ADDENDUM B):
1. Processes patient arriving for appointment. Verifies appointments, reviews
both registration and fiscal data base information, updates on-line information as
appropriate; verifies insurance member cards in Epic or Nehen and issues correct
encounter/billing form specific to patient’s appointment. Updates the change of
address inaccurate information can result in the inability to reach patients in cases of emergency and/or loss of revenue.
2. Performs cashiers function, seeking, receiving and issuing receipt for payments, co-pays and credit card from clients. Reviews patient financial status and refers appropriate patients to Ambulatory Financial Representatives for assistance in application to hospital free care entitlement programs as well as management of outstanding balances.
3. Reviews, adjusts and seeks clinician’s assistance to resolve problems on all encounter forms for billing purposes prior to entry in computer terminal.
4. Answers phone in a courteous timely manner, screens all calls for emergencies and makes appointments as needed making sure clients’ needs are met.
5. Schedules primary care and specialty appointments for clients in computer. Follows established procedures and adheres to guidelines for appropriate bookings. Checks computer databases to verify date of last physical.
6. Records clear, concise, accurate messages and prescription refills and ensures their timely delivery to staff. Using clinical messaging system in Epic.
7 Distributes mail, faxes and other assigned clerical tasks.
8. Performs other tasks that help coordinate all systems, which impact patient access and flow (reminder calls, cancellations, no shows) as required. Schedules appointments with ancillary departments.
9. All other duties as assigned (such as but not limited to medical records, referring to
Patient Family Relations, Interpreter Services).
Level of education required:
¨ Minimum of a high school diploma or GED.
Work experience required:
¨ Minimum one year applicable work experience required.
Some additional training in office systems or other post high school edu
Technical skills required:
¨ Verbal and written communication skills required
¨ Knowledge of practice operations and standards.
¨ Understanding of procedures including filing, copying, scanning, printing, and faxing.
¨ Phone skills: Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information.
¨ Verbal skills: Ability to interpret information as appropriate, answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise
manner.
¨ Organization Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
¨ Writing Skills: Ability to correspond and communicate with others clearly and effectively in
writing (via e-mail, memo or interoffice note) and to take complete and accurate messages.
¨ System Skills: Ability to type accurately and enter data at an intermediate level. Advanced computer skills. Ability to use all applicable applications at highest competency level.
¨ Understanding of the appropriate use and importance of related forms.
¨ Intermediate understanding and use of medical terminology.
¨ Intermediate comprehension of insurance types and referral process.
¨ Intermediate comprehension of registration and fiscal information.
¨ Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable
to job performance), including policy and procedures with The Joint Commission and HIPAA.
Competencies required:
¨ see Addendum A
BWH/BWPO Practice Assistant II
Addendum A
BWH Behavioral Competencies (required of a1l employees)
1
. People
: Focus on serving the community through collaboration and respect
Inclusiveness
Definition: Maintain an environment where individuals value and respect differences in all situations.
Stand firm against intolerance and bias to create a welcoming environment and respect all individuals
regardless of race, gender identity, ethnicity, language, sexual orientation, age, physical or mental ability,
religion, socio-economic status, or national origin.
a) Work effectively with others who have diverse perspectives, talents, roles, backgrounds
and/or styles
b) Contribute to a positive team environment where differences are respected, supported and are
free from stereotyping and offensive comments
c) Be professional when approached about behaviors that might be perceived as disrespectful
Open Communication
Definition: The ability to effectively articulate and receive information in a clear, concise and timely
manner.
a) Practice active listening skills
b) Foster and maintain an environment that respects open dialogue, differences of opinion, as
well as diverse communication styles
c) Ensure that information is shared in a clear, accurate, and timely manner using the appropriate
communication method for your audience
d) Express oneself clearly and professionally in your verbal, non-verbal, written, and electronic
communication
Building Collaborative Relationships
Definition: Identifying opportunities and taking action to build relationships between one's area and other
areas, teams, departments, units, or organizations to help achieve organizational goals.
a) Take initiative to support others and build productive relationships that will lead to a cohesive
workplace
b) Interact effectively with other team members, departments and customers to accomplish
organizational goals
Organizational Awareness
Definition: Understand how one's own work affects the organization as a whole and demonstrate a
commitment to the organizational goals.
a) Support and respect BWH's mission, vision, values and history
b) Understand and recognize how your individual role and department impacts the organization
2. Self Management
: Accountability, professionalism and commitment to growth and development
Embracing Change
Definition: Demonstrate adaptability and openness to organizational changes needed to improve
effectiveness and goals.
a) Support and positively participate in organizational and/or job specific changes
b) Initiate appropriate action when change is needed
c) Be flexible and open to new ideas
d) Adapt to shifting priorities
Learning Oriented
Definition: Predisposed to pursue learning opportunities even outside own comfort zone, one stays abreast
of new tools and methods, rising to add value and build challenge in current assignments.
a) Demonstrate openness to learning from successes and failures
b) Recognize and participate in learning opportunities
c) Seek and share best practices
Professionalism
Definition: Practice respect for self and others; and adhere to BWH standards, policies, and procedures at
all times.
a) Adhere to BWH's Code of Conduct, Guide to Ethical Standards, policies and procedures
b) Align behavior with the organizational mission and values
c) Practice respect in accordance to the BWH standards
d) Demonstrate responsibility, reliability, and trustworthiness
3. Organization: A commitment to quality, service and exceptional performance
Quality and Safety Focus
Definition: Responsible for meeting standards of performance or outcomes in a safe manner while
avoiding risks.
a) Align job performance with quality and safety standards (e.g. The Joint Commission, BWH
and department specific standards)
b) Adhere to established policies and procedures
c) Take action to prevent errors
d) Identify and report adverse events, errors and incidents
Efficiency and Performance Improvement
Definition: Systematic approach to improve performance by eliminating waste, non-value added activities
and variability in processes.
a) Participate in process and performance improvement by identifying, analyzing, and enhancing
existing processes to achieve better outcomes
b) Maximize available resources to achieve performance measures; reduce waste, rework, and
work-arounds consistent with one's role
Problem Solving
Definition: Able to gather appropriate data and diagnose the cause of the problem before taking action;
and if necessary develop alternative courses of action.
a) Recognize actual and potential problems and take appropriate action towards a solution
b) Offer assistance, as needed, when a potential problem situation is observed
c) Use good judgment to keep manager informed of problems or issues, following department
practice
Service Excellence
Definition: Focusing one's efforts towards anticipating, meeting and exceeding the expressed and
unexpressed needs or expectations of internal and external customers.
Apply service standards consistently to present a positive image of BWH to colleagues, health
providers, patients, families, and visitors:
a) Engage with positive greetings and active listening
b) Empathize by expressing understanding
c) Educate throughout the information exchange
d) Enlist thoughts and ideas from others
4.
General/Administrative Support
: (required of all Administrative Support employees)
Information Gathering
Definition: Identify and seek information needed to clarify a situation. Ask questions to discover the facts.
a) Identify specific information needed to clarify a situation or to make a decision
b) Probe skillfully to get at the facts
Brigham and Women’s Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.
Primary Location MA-West Roxbury-BWFH Faulkner Community Physicians West Roxbury
Work Locations BWFH Faulkner Community Physicians West Roxbury 1832 Centre Street West Roxbury 02132
Job Administrative Support
Organization Brigham & Women's Hospital(BWH)
Schedule Full-time
Standard Hours 40
Shift Day Job
Posted Shift Description Day shift varies start 7:45-8:45 and end times 4:45-5:30- five days per week- this is a rotating shift and not locked into early or late start- This position supports both the West Roxbury and Hyde Park FCP sites
Employee Status Regular
Recruiting Department BWH Department Of Medicine
Job Posting Dec 8, 2022
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