Title: Billing and Collections Associate

Location (s): Hybrid (Yonkers)

Status: Temporary

Scope: Dental Billing & Collection associates act as liaisons between creditors and customers to collect outstanding payments. Their responsibilities include monitoring assigned accounts, contacting debtors to begin the recovery process and negotiating debt payments. They may also prepare repayment plans. This position reports to the Office Manager

Job Responsibilities:

• Collaborating on debt collection strategies with other departments.
• Enacting debt recovery plans that adhere to the FDCPA.
• Contacting debtors by telephone to negotiate debt recovery.
• Preventing recurring delinquency by negotiating manageable debt payment plans.
• Negotiating settlements to recover a maximum percentage of outstanding debt.
• Keeping hard copy and electronic records of all documents, payment plans, and amounts paid.
• Researching publicly available resources to track down defaulters, including credit bureau information, databases, loan documents, and background checks.
• Sending statements of delinquency to the Credit Bureau and initiating legal proceedings if debt recovery fails.
• Purging records where debts have been satisfied.
• Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
• Verify and ensure accuracy, completeness, and specifics of ICD-9 codes and HCPC codes.
• Verify correct ICD-9 and CPT codes for a variety of specialties submission of electronic claims to clearinghouse.
• Help office transition from patient charts to new EMR system.
• Scan in all documents to EMR routing reports and labs to ordering physicians.
• Specialize in medical billing and ICD-9 coding for numerous physicians.
• Provide consultations to physicians and office staff to insure proper record documentation and CPT and ICD-9-CM coding
• Ensure appropriate medical terminology and HIPAA compliance for all claims.
• Acquire knowledge of confidentiality and HIPAA guidelines.
• Developing debt collection strategies with the team members
• Processing payments and settlements.

Educational Requirements/ Qualifications

• High School or GED required.
• Bachelor’s degree in Accounting
• Proven work experience as a Collection Associate, Collection Specialist, or a similar position in the Accounting department.
• Debt collection certification or training in a similar role preferred.
• A minimum of 2 year’s experience in a sales or customer service role.