Job description

Overview:

The Front Desk Manager is responsible for managing guest and front office operations. You will assist with check-in, check-out, respond to guest requests and complaints, and act as manager on duty as assigned. You will be focused on optimizing each guest's experience by living out our company purpose of "hospitality from our family to yours".

Responsibilities:

Demonstrates a dedication to superior guest services at all times

Perform daily property walks to inspect condition and cleanliness of all rooms and public areas of the hotel.

Report maintenance problems by completing work orders.

Recruit, interview, hire, and train new Front Desk/Night Audit associates.

Prepare work schedules based of the hotel's forecasted business demands and tracks attendance.

Conduct associate performance reviews.

Ensure all associates maintain a professional image including being in proper uniform with proper name tags visible at all times.

Coordinate with other departments as necessary to resolve service requests or problems.

Ensure guest safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information.

Provide ongoing training and coaching for all Guest Services Associates

Works closely with the General Manager, Director of Sales, and all Front Office staff to ensure proper room inventory and rate controls.

Maintain accurate and complete bank records and other procedures to ensure complete and timely collections.

Maintain cleanliness of the front desk, lobby, back-office areas, and breakfast area.

Maintains accurate records and safeguards all Front Office related items

Responsible for the management of Accounts Receivable, City Ledger, and Guest Ledger.

Certified to clean and inspect guest rooms to ensure quality standards are being met.

Ensure that budgeted expense goals are met through proper usage and control of supplies and labor.

Greet each guest that you encounter during your shift with a friendly smile.

Follow hotel procedures for reporting and turning in lost and found articles.

Ensure guest and associate safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information.

Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Qualifications:

High School diploma preferred

Minimum 2 years' experience working in a hotel at a Supervisory level

Job Type: Full-time

Pay: $14.00 - $22.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• On call
• Overtime
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Hotel experience: 2 years (Required)

Work Location: One location

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.