The Renaissance Hotel Orlando Airport is seeking a Bell Captain to oversee and manage the Shuttle Drivers and Bell staff; coordinate activities with the front desk; handles problems arising from guests' complaints and resolves them consistent with Renaissance Brand and AURO Hotels’ standards.

• Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in
  accordance with the organization's policies, procedures and applicable laws
• Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
• Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
• Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

Requirements:

• Must be able to effectively communicate with hotel guests
• Must have supervisory and/or driving experience, preferably in a hotel, or van/shuttle capacity for the hospitality industry
• Must have a clean driving record
• Experience with Marriott hotels a plus
• Need to have open availability to work different shifts, including early morning, nights and weekends

This is a Full Time position and benefits include: Health, Dental, Life Insurance, 401(k), Fitness Reimbursements, complimentary lunch, a generous Paid Time Off policy, and access to Marriott Hotels Associate Discount program.