Job description
Building High Performing Teams:
- Participates in the hiring process by screening and scheduling interviews for candidates
- Responsible for leadership tasks as delegated by the store manager
- Provide individual and team performance feedback and recommendations to managers
- Coach and reward in the moment to maximize selling potential of associates
- Responsible for enforcing company policy, ensures a safe work environment, free of harassment or unlawful discrimination
- Support onboarding and continued training of sales associates
- Lead and model the selling and customer experience standards
- Lead selling efforts to meet selling goals during scheduled shifts
- Ensure associates consistently execute to the selling model
- Display knowledge of product, company policies and store strategies
- Set the direction and goals for the day/shift when associates arrive for work
- Build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail
- Assist in meeting payroll targets by ensuring appropriate sales floor coverage (manage call-ins / call-offs)
- Ensure associates receive scheduled breaks and meal periods (per state specific guidelines)
- Support replenishment activities that keep the store full and abundant
- Assist with floorsets, window changes, visual presentations, signage placement, etc. as directed
- Execute visual standards and maintain a safe, inviting store appearance
- Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive when assigned as manager on duty
- Act as the manager on duty, when scheduled, to address customer service, vendor or maintenance issues
- Responsible for communicating any issues during opening/closing shifts to the store manager
- Maintain policies and procedures
- Lead operational teams*
- Incorporate Loss Prevention and safety messages into daily operations
- Note: The primary position responsibilities outlined above are not intended to be all-inclusive and additional responsibilities may be required depending on the volume and complexity of the store.
Qualifications
- Preferably an existing sales associate that aspires for management role
- Ability to foster a customer focused selling culture
- Demonstrated results (selling and operational)
- Available for varied weekly shifts including weekend, closing and peak shifts
- Ability to provide in the moment coaching to associates
We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, sexual orientation, marital status, pregnancy, genetic information, disability, protected Veteran status or any other legally protected status, and we comply with all laws concerning non-discriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. We only hire individuals authorized for employment in the United States.
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