Baggage Storage Associate - JFK John F. Kennedy Airport - Part Time

$18 - $19 / hour

Hours: 15 - 30 hours a week

Early mornings, nights, weekends and holidays may be required

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, United Kingdom, Sweden, and Singapore.

BASIC FUNCTION

The Baggage Storage Associate will assist customers with baggage storage needs, public inquiries and provide relevant information, including the distribution of brochures and selling the merchandise in the store.

KEY RESPONSIBILITIES

• Adhere to company policy, including employment standards and the Smart Carte Inc (SCI) policy.
• Attend to customer's baggage storing requirements.
• Able to satisfy Port Authority Badging requirement.
• Care and maintain of uniform issued.
• Ensure all baggage is ETD (Explosives Trace Detection) tested, or a physical bag inspection is carried out on each item being stored.
• Ensure all transaction documentation is completed, including customer ID checks, receipts and storage tags.
• Maintain Point of Sales (POS), which includes handling, processing cash and credit cards; and end of shift reconciliation.
• Provide professional and helpful customer service.
• Other duties as assigned.

SKILLS & QUALIFICATIONS

• Light maintenance, such as sweeping, mopping, wiping, lifting, etc.
• Maintain records and reports
• Strong customer service skills
• Multi-tasking and perform under busy and high pressure situations.
• Excellent verbal communication skills
• High level of motivation and ability to work without supervision.
• Basic computer, Smartphone, email skills.
• Cash handling experience is required.

PHYSICAL REQUIREMENTS

• Must be able to push/pull and lift 50lbs
• Must be able to stand and walk for long periods of time

CERTIFICATIONS/LICENSES

• Ability to get Airport Badge is required

Experience

• Previous cash handling experience

Licenses & Certifications

• Airport Badge

Skills

• Flexibility
• Customer Service
• Communication
• Cleaning

Behaviors

• Team Player: Works well as a member of a group

• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity