SVMC PrimeCare North Salinas

SUMMARY

Under the direct supervision of the Clinic Manager, the person in the position of the Back Office Supervisor trains, schedules, and supervises Medical Assistants, performs various clerical functions, as well as patient status tasks. All of the duties and responsibilities of the Job Description for Medical Assistant also apply to this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES Includes but not limited to the following:

• Interviews and makes hiring recommendations for new Medical Assistants (MAs)

• Oversees and/or conducts training for new and current MAs, arranges/maintains a training check list, including ongoing education and CPR/AED certifications.
• Provides ongoing constructive feedback on employee job performance
• Establishes and maintains a high level of employee morale, emphasize team-based approach, empowers teams/individuals to meet the highest level of function
• Assigns, directs, and ensures task completion.
• Trains staff to maintain concise documentation in patients’ electronic medical records
• Knowledge of the case management process
• Trains staff to follow evidence-based approaches to self-management support such as patient coaching and motivational interviewing
• Responsible for all MAs, PTO requests/tracking and timesheet approvals.
• Maintains documentation, counsels, and disciplines MA’s as necessary, with the supervision of the Clinic Manager.
• Coordinate overall patient flow with Front Office Supervisor and Clinic Manager.
• Monitor back office EMR in-baskets to ensure staff adherence.
• Accepts phone calls of complaints relating to clinical situations and/or clinical staff. The Clinical Supervisor listens to the complaint, researches that which is primarily necessary to take care of the patient’s immediate medical need, interviews staff involved, and counsels as necessary
• Orders clinical supplies and medications
• Oversees the locking of the sample medicine cabinets and ensures all outgoing meds are logged
• Tracks and matches packing slips with invoices for payment of medical supplies
• Supports quality and efficiency improvement efforts
• Develops personal education to be proactive in meeting the future needs of the practice
• Demonstrates a positive attitude toward all patients, staff and providers
• Maintains a high degree of knowledge of the policies and procedures of the practice
• Must be able to learn, apply, and teach a variety of rules, regulations, policies, and procedures applicable to the ever-changing healthcare environment
• Monitors and reports on the administrative and clinical components related to the demonstration of meaningful use
• Provides IT assistance and EMR support
• Participates in the build, design and ongoing support of the EMR systems and implementations
• Organizes meetings and education activities for doctors and staff, as necessary
• Ensures general cleanliness and neatness of the practice
• Consults with clinic manager regarding any problems or concerns, and assist in implementing organizational changes
• Maintains compliance with contracted insurance carriers through auditing of clinical records and on-site visits
• Applies the principles of comprehensive, community-based, patient centered, developmentally appropriate, and culturally and linguistically appropriate care coordination

EDUCATION and/or EXPERIENCE

MA Certification required. S/he should have at least six months supervisory experience, preferably twelve months, in a related setting (e.g., health care, customer service, etc.) and/or training, or equivalent combination of education and experience.

PREFERRED

Bilingual may be required at certain clinics or during certain shifts.

SUPERVISORY RESPONSIBILITIES

Directly supervises MA employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

CONDITION OF EMPLOYMENT:
Due to the state mandate for Healthcare Workers, we will require you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated. In addition, Healthcare Workers must receive a booster dose of the COVID-19 vaccination by March 1, 2022 or 15 days after becoming eligible (whichever date is later).