Job description

Work Location: Washington, DC, USA

Summary

The Avaya Engineer will ensure implementation of best practice solutions for voice communications services. They will design and implement voice solutions including PBX engineering, voice network provisioning, and ACD administration. The Engineer will support and manage voice systems, voice
networks, and adjuncts such as System Manager, Session Manager, AES, CMS, WFO ,Maintenance, and Installation. They will also provide Tier 2 and 3 support to internal voice support staff. They will document voice networks and work with vendors and clients to plan, design, and implement client and
internal voice solutions.

Description of Daily Duties:

• Provide support to internal teams and clients on voice network and applications
• Work with clients and internal teams to design and implement call routing solutions
• Manage and maintain voice network and systems
• Recommend solutions, improvements, strategy, and architecture for voice network and systems
• Ensure incident tickets are attended to in a timely manner
• Responsible for day to day adds, moves, changes, and user troubleshooting.
• Resolving issues with the Avaya systems on site
• Implements and troubleshoots enterprise Voice-related solutions/incidents/system outages
• Supports voice engineering initiatives for all project-related and ongoing operations support for voice

communications services

• Responds to escalated incidents and service requests from Delivery/Operations Teams,
• Coordinates planned maintenance activities, coordinates/facilitates planned/unplanned service

outages, and ongoing project-related support activities

• Promptly responds to all critical/high and/ or incidents or service requests and resolves within service

level targets and/or scheduled time frames.

• Maintain enterprise awareness of system maintenance and outages, as well as world events that could

impact IT operations.

• Recommends and integrate new Telecommunication Voice, Video and Unified Communications

technologies

• Monitors, review, recommend, test, and implement new software revision/feature sets/patch

evaluation and trade studies, periodic system refresh

• Meeting with customer to discuss special tasks (i.e. large moves) and providing solutions when needed
• Can be available 24/7 or able to respond within a 4 hour period if needed when oncall

Desired Skills or Hands- on Experience and Certifications:

• Avaya certifications preferred: ACA or ACIS or ACSS or ACS or ACE or ACSA
• 5+ years of experience with call center technology, voice systems and voice networks with emphasis

in VoIP systems with both h323 and SIP

• Configure SIP trunks (routing via AAR/ARS) Experience
• 5 years' experience with Avaya Communication Manager. Versions 7/8 are preferable.
• Experience in a complex IT environment with a multi-platform technical environment helpful
• Avaya Communication Manager (Avaya Aura Platforms) and Adjunct Administration, Maintenance,

and Installation
•Experience with VoIP, inbound and outbound voice networks, experience with network protocols and
circuit provisioning and standards, understanding of LAN protocols

• Proven ability to successfully manage multiple projects and work across all levels in the organization
• Demonstrated ability to collaborate with project teams and managers as a service provider
• Proven ability to plan, investigate, design, and implement voice networks
• Ability to effectively interact with customers to discuss needs and provide solutions
• Avaya Communications (ARS) and (AAR) enterprise experience
• Experience with other Avaya appliances, i.e. Avaya Aura Messaging, Avaya CMS, and Avaya OneX

Agent.

• A working knowledge of basic telephony, i.e. wiring, cross connects, demarcation points etc.
• Strong team player and team mentor

Executive Order 14043 COVID-19 Vaccination Requirement

Pursuant to Executive Order 14043, this position may require full vaccination against COVID-19 regardless of work location pending final decisions on the Executive Order.

AAP/EEO Statement

All Native Group is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status or physical disability. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $130,000.00 - $140,000.00 per year

Schedule:

• 8 hour shift

Experience:

• Computer networking: 1 year (Preferred)
• LAN: 1 year (Preferred)

Security clearance:

• Confidential (Preferred)

Work Location: One location

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.