Job description
Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions. We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!
Outcomes and Activities:
- This position will work onsite at an assigned Southfield, Michigan office work location
- Provides troubleshooting, support, and customer service to team members at their physical location (desk, office, conference room, etc.).
- Provides escalated support to Help Desk Analysts.
- Keeps accurate records for trackable IT assets including PCs, Laptops, and iPhones.
- Maintains accurate counts of IT assets and completes periodic audits.
- Analyzes and resolves incidents related to software, hardware, and processes. (Mid-Level)
- Identifies, recommends, and implements proactive solutions to avoid system issues. (Mid-Level)
- Executes daily preventative maintenance on all necessary peripheral devices (such as printers and scanners). (Mid-Level)
- Provides support for onsite and offsite conferences, meetings, etc. (Mid-Level)
- Represents Help Desk and executes necessary tasks for company projects and initiatives. (Mid-Level)
- Procures IT assets upon request while adhering to established SLAs. (Mid-level)
- Packages and ships equipment (Associate)
- Reclaims mail and equipment inventory when delivered (Associate)
- Provides basic “break fix” support for hardware (Associate)
- Assists with new hire technical setups (Associate)
Competencies: The following items detail how you will be successful in this role.
- Impact Analysis: Understand the rationale behind and how changes impact the enterprise and/or applications and across the technical ecosystem.
- Solution Design: Ability to translate high level requirements to create and implement designs that meet the needs of the customer, are technically sound, maintainable and cost effective. Ability to identify missing or ambiguous requirements. Ability to design at both high and low levels of abstraction, understand complex requirements and translate into understandable solutions. Ability to accurately estimate based on requirements.
- Technical Domain: Have an understanding of the technical domain, including the application architecture, design and data of the application they support and systems to which it interfaces.
- Testing Techniques: Understand the range of testing techniques available well enough to select the most effective test procedures.
Requirements:
- Associates degree in Computer Technology or related field, or at least one certification such as MCP, MTA, HDI-HDA, ITIL Foundations, or CompTIA A+. (Mid-Level)
- Minimum 1 year of experience working in a corporate Help Desk or call center environment. (Associate)
- Minimum 2 years of experience working in a corporate Help Desk or call center environment. (Mid-Level)
- Knowledge using and troubleshooting Windows, Office Suite, etc. (Associate)
- Intermediate knowledge using and troubleshooting Windows 10, Office 2013, and Adobe. (Mid-Level)
- Knowledge using and troubleshooting hardware such as laptops, desktops, and printers. (Associate)
- Intermediate knowledge using and troubleshooting hardware such as laptops, desktops, and printers. (Mid-Level)
Preferred Experience:
- Experience providing deskside support and service to all levels of a business including executives. (Mid-Level)
- Experience with organizing and maintaining hardware and software assets. (Associate)
- Experience with purchasing, organizing, and maintaining hardware and software assets. (Mid-Level)
- Experience performing maintenance on peripherals such as docking stations and thin clients. (Associate)
- Intermediate experience performing maintenance on peripherals such as printers and scanners. (Mid-Level)
- Intermediate knowledge using and troubleshooting SharePoint and Office 365. (Mid-Level)
- Knowledge using and troubleshooting mobile devices such as iPhones. (Associate)
- Intermediate knowledge using and troubleshooting mobile devices such as iPads & iPhones. (Mid-Level)
- Intermediate knowledge using and troubleshooting network connectivity (wired and wireless) for both home and office. (Mid-Level)
- Intermediate knowledge of ITIL concepts and processes. (Mid-Level)
Targeted Compensation: $42,000 - $70,608 base salary + an annual bonus plan
This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders.
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Our Company Values:
To be successful in this role, Team Members need to be:
- Positive by maintaining resiliency and focusing on solutions
- Respectful by collaborating and actively listening
- Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
- Direct by effectively communicating and conveying courage
- Earnest by taking accountability, applying feedback and effectively planning and priority setting
Expectations:
- Remain compliant with our policies processes and legal guidelines
- All other duties as assigned
- Attendance as required by department
Advice!
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S.
We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California Residents: Please click
here
for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
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