The Massachusetts Department of Mental Health (DMH) is seeking an experienced and dynamic professional to serve as the Associate Center Director for the MA Mental Health Center (MMHC) in Boston.

Reporting to the MMHC Center Director, the selected candidate will be responsible for the administrative and clinical management of our vibrant center’s continuum of services including outpatient clinic services and state/vendor operated community programs. As a member of MMHC’s senior leadership team, the Associate Center Director works to further the Center’s transdisciplinary vision that promotes and maintains the delivery of high-quality integrated services in a cost-effective manner.

Please Note: This position is 40 hours per week. The incumbent will work from 9:00 - 5:00 on Monday through Friday, days off are Saturday and Sunday.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Develops and implements a plan for the delivery of Mental Health Services based on DMH priorities which assures consistency, integration, and comprehensiveness of the service delivery system integrating effective Risk Management and Quality Management principles and practices.
• Provides direct administrative oversight by monitoring the delivery of all programs purchased or directly provided by the Site
• Oversee and manages budgets of programs purchased or directly provided by the Site.
• Provides oversight of transition planning from Acute and DMH continuing care units and monitors availability of diversion/step-down resources.
• Monitors utilization of MMHC clinic, site based, and community-based vendor operated services ensuring optimal utilization.
• Oversees all clinical and operational aspects of the MMHC clinic and site-based services including but not limited to the adherence to all Departmental policies and procedures, use of electronic health records, Medicaid Billing System, rehab option certifications, utilization management, risk management and service authorization.
• Provides oversight and supervision of the Service Authorization Dept. and Case Management staff; ensures case management services follow DMH regulation and standard business practice.
• Coordinates the recruitment, hiring, ongoing direct and indirect supervision of assigned personnel and office functions including budgeting and service delivery.
• Participates in area planning and development around goals and DMH initiatives, including providing information and reports as requested, attending Statewide DMH clinic and case management forums, serves on DMH committees as requested.
• Establishes quality and efficiency standards in all areas of responsibility and ensure that these standards are measured and reviewed on an ongoing basis.

Preferred Qualifications:

• Knowledge of mandated reporting requirements for DPPC, DCF, Elder Services and DDS.
• Familiarity with the theories, principles and practices of mental health rehabilitation, recovery, and trauma informed care.
• Demonstrated ability to facilitate consensus and cooperation between diverse stakeholders, such as clinic providers, case managers, community providers, family members, consumers, legal guardians, inpatient providers, and staff.
• Experience with oversight and integration of complex systems or service components with specific service objectives which provide a wide range of service options.
• Commitment to cultivating a diverse, inclusive, and supportive environment for both participants served and staff.
• Understanding of the principles and practices of human resource management including behavioral techniques, planning, forecasting, and organizational development.
• Demonstrated ability to supervise staff including performance appraisal, employee coaching/training/development, and performance management.
• Strategic thinker who is visionary, innovative, creative, and willing to take appropriate risk.
• Strong technology skills and experience with Joint Commission Standards and CMS Regulations.
• Proficient usage of Microsoft Office products including Word, Excel, Teams, and Outlook.
• Given the population served, bilingual or multilingual fluency.

DMH Vision and Mission:

The Department of Mental Health, as the State Mental Health Authority, assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights, and supports mental health training and research. This critical mission is accomplished by working in partnership with other state agencies, individuals, families, providers, and communities.

Pre-Offer Process:

A tax & background check will be completed on the recommended candidate as required by the regulations set forth by the Human Resources Division prior to the candidate being hired.

Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #2.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!