Job description
TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.
TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At TriNet, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.
JOB SUMMARY
Benefits Core Services provides benefits expertise and the administration of TriNet's benefits offerings to TriNet customers, WSEs and internal TriNet teams.
We collaborate with all our internal teams to assess escalated matters to research, perform root cause analysis, and determine resolution for the best outcome for both TriNet and the customer.
Essential Duties/Responsibilities
% TIME
•
Assists employees with benefits inquiries in the areas of work-site-employee health benefits, client benefits, flexible compensation services, retirement services, COBRA services, and other related areas.
5%
•
Communicates and resolves benefits related inquiries for internal and external customers via phone, email, chat, or case
30%
•
Performs initial research for cases and resolve low to mid-level complexity daily tasks, escalating to other internal expertise as appropriate
10%
•
Manage and resolves open cases in the CRM system (SalesForce) with a high emphasis on timeliness and quality
10%
•
Triage of benefits inquiries to ensure the appropriate team members are involved for complete resolution
5%
•
Assist customers with guidance and compliance for employee level changes that impact benefits
5%
•
Provide basic benefits expertise regarding compliance and regulatory requirements
5%
•
Process low level complexity on-demand actions
5%
•
Assist customers by providing queries as needed to support data requests related to benefits
5%
•
Performs administrative tasks including but not limited to routing of SalesForce and Perceptive Content items
5%
Required for All Jobs
• Performs other duties as assigned
• Complies with all policies and standards
QUALIFICATIONS
Education
Education Level
Education Details
Required/
Preferred
General education, vocational training and/or on-the-job training
preferred
Work Experience
Experience
Experience Details
Required/
Preferred
Typically < 2 years
Knowledge, Skills and Abilities
KSAs
Proficiency
Solid analytical skills and attention to detail
Ability to communicate with colleagues at all levels of the organization
Excellent presentation and facilitation skills
Solid communication skills
Work Environment:
Work in clean, pleasant, and comfortable office setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
Travel Requirements
This position may be performed remotely anywhere within the United States, except the role may not be performed in Colorado, Jersey City, NJ, or New York, NY.
As an applicant seeking to work in the state of California, city of Cincinnati, Ohio, state of Connecticut, state of Maryland, or state of Rhode Island you are entitled to information about the salary range for this role. Please contact recruiting@trinet.com for further information.
Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.
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