Job description

Assistant Shop Manager- Bentonville

The Assistant Shop Manager is responsible for assisting the General Shop Manager with overseeing an individual shop location, including driving sales, exhibiting exceptional customer service and supervising a sales team. The Assistant Shop Manager is a key member of Moosejaw’s management team and plays a critical role in the execution of Moosejaw’s exciting retail strategy.

Summary: An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary.

Essential Functions
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

• Opening and closing the shop.
• Delivering exceptional customer service consistently.
• Driving sales and delivering results.
• Assisting the Shop Manager with shop payroll, profit and loss.
• Merchandising effectively and within given directives.
• Creating a clean and organized work environment, as well as maintaining the Madness and helping shop associates embrace the Moosejaw culture.
• Ensuring that training and staff development are ongoing.
• Supervising shop associates, including managing the staff schedule within a specified budget, training associates, responding to associates with feedback and monitoring their progress.
• Enforcing all company and department policies and procedures.
• Keeping the shop team and Shop Manager informed on all necessary matters.

Competencies
An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position. Sorry to be so boring about it.

• Judgment: Use Appropriate Judgment- Identifies, reviews, and applies policies and procedures to make informed judgments. Identifies and uses facts, information, and expertise to set priorities and make informed decisions. Identifies and uses data and evidence to determine the causes of problems and develop solutions to address them.
• Customer Centered: Focus on the Customer- Reviews Customer focused data and adjusts performance to address findings. Promotes and supports Associate efforts to exceed Customer expectations. Informs Associates how to identify and locate resources to meet the diverse needs of Customers.
• Execution and Results: Manage Execution and Results- Holds Associates accountable for completing work within expectations and time requirements. Plans and manages own and others’ time, based on business priorities, and follows up to ensure all work requirements are completed in a timely and accurate manner. Identifies and obtains the resources needed to complete projects. Encourages Associates to strive for excellence, efficiency, and quality in work practices.
• Planning and Improvement: Plan and Pursue Team-Based Improvement- Coordinates and aligns planning with organizational initiatives and direction. Looks at work plans and makes changes, as needed, to achieve team or work group objectives. Sets realistic timelines for goal accomplishment. Improves work processes and practices to increase performance and results.
• Influence and Communicate: Increase Commitment- Promotes ideas and links them to business needs and benefits. Builds trusting, cooperative relationships and alliances with others, inside and outside of the organization. Effectively communicates clear, up-to-date information on business plans and priorities (for example, change initiatives). Shares experience and ideas with Associates across the organization.
• Talent: Supervise Associates- Provides specific, honest, accurate, and timely feedback on Associate performance. Assigns tasks to Associates that fit their skill levels and maximize team performance. Uses people processes (for example, selection, development, performance evaluation) to ensure effective Associate performance. Recruits and hires the Associates needed to meet business requirements. Teaches, guides, and assists in the development of Associates.
• Ethics and Compliance: Manage Ethics and Compliance- Instructs Associates on how to act in accordance with policies and procedures, and supports their efforts in doing so. Ensures Associates demonstrate the highest standards of integrity and ethics in work situations. Corrects ethical and compliance issues, enforcing compliance and administering appropriate consequences as needed.
• Adaptability: Quickly Adapt- Demonstrates creativity and strength in the face of change, obstacles, and adversity. Adapts to competing demands and shifting priorities. Updates knowledge and skills to handle new complexities, challenges, and responsibilities. Seeks exposure to new ideas and perspectives. Helps Associates adjust to and develop the capabilities needed to implement organizational change

Physical Activities
The following physical activities are necessary to perform one or more essential functions of this position.

• Observes associate, customer, or supplier behavior.
• Enters and locates information on computer.
• Moves up and down a ladder.
• Presents information to small or large groups and individuals.
• Communicates effectively in person or by using telecommunications equipment.
• Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer
• Grasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Visually verifies information, often in small print.
• Reads information, often in small print.
• Visually locates merchandise and other objects.
• Reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
• Moves, lifts, carries, and places merchandise and supplies weighing up to 25 pounds without assistance.

Work Environment
Working in the following environment is necessary to perform one or more of the essential functions of this position.

• Works varying shifts as required.

Travel
Traveling is necessary to perform one or more essential functions of this position.

Entry Requirements
Preferred Qualifications

• Bachelor’s Degree
• One year of Retail management experience

Job Type: Full-time

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