Assistant Service Manager/Service Writer

Oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill.

We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything!

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Greets, establishes, and maintains a positive rapport with customers
• Assists customers in determining needs; promotes our products, accordingly.
• Estimates cost of repair and prepares itemized service order
• Initiates service orders, secures customer’s signature, and closes when completed
• Develops a keen understanding of all of our products and services.
• Understands effective service sales processes and actively seeks sales opportunities.
• Maintains good communication with customer and follows up after work is completed to ensure satisfaction
• Understands customer’s needs, committed to exceed customer expectations every day.
• Complies with all company policies and procedures.

Requirements:

A minimum of 2 years’ experience is preferred but not required, motivated individual who enjoys working in a fast-paced environment, professional appearance, strong communication skills, positive attitude, strong work ethic, professional conduct.

Salary Range: $30000 - $70000 / year

Benefits:

• Competitive Wages
• Medical/Dental/Vision Insurance
• 401K/401K Matching Program
• PTO/Sick Time
• Voluntary Benefit Program
• Employee Referral Program
• Employee Discount
• RV Borrowing Program

#1 RV Dealer in New York

For over three generations the Wilkins RV motto has been: "We offer a huge selection of top-quality RVs at the right price." Wilkins RV is a proud dealer of new and pre-owned motor homes, travel trailers, fifth wheels, toy haulers, and tent campers from top names like Heartland, Forest River, Grand Design, Newmar, Alliance, Coachmen and more.

Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.