Job description

Responsibilities:

• Assist in managing service department workflow in an effective and efficient manner, ensure that customers receive prompt, courteous, and effective service
• Consistently and effectively sell department products and services without jeopardizing honesty and integrity
• Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation
• Assists in the preparation of annual operating budget for the service department
• Prepare all weekly, monthly, and quarterly service department reporting, error free and submit it to management
• Understands and ensures compliance with manufacturer warranty and policy procedures
• Processes all warranty paperwork and claims in a timely manner, ensuring proper documentation
• Reconciles all warranty receivables with payments
• Files and maintains all service records
• Directs and maintains department rentals fleet, ensuring vehicles are properly maintained, detailed, and documented while acting as liaison between Sales and Service to maintain aging units in rental fleet
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities
• Maintains a professional appearance and workspace at all times; maintains customer waiting area kept clean
• Manages customer complaints or issues immediately and according to the dealership's guidelines, with the highest level of professionalism
• Assist department employees and/or department duties as needed

Qualifications:

• 4 to 10 years related automotive parts and machinery experience and/or training; or equivalent combination of education and experience
• Energy, enthusiasm, and a positive attitude
• Self-motivated, organized, and detail oriented
• Ability to read, analyze and interpret technical specifications, financial reports, and contractual/legal documents
• Ability to effectively present and articulate information to top management
• Ability to prioritize, delegate, and multi-task under pressure
• Excellent verbal and written communication and interpersonal skills
• Energy, enthusiasm, and a positive attitude
• Self-motivated, organized, and detail oriented
• Automotive knowledge is preferred; will train the right candidate

Benefits:

• Full-time position
• Competitive compensation with performance incentives
• Medical/Dental/Vision Insurance
• Short-Term, Long-Term, and Life Insurance
• Paid Time Off (PTO) & Sick Days
• 401(k) with employer match
• Employee discount

Schedule:

• Monday to Friday, rotating Saturday

License/Certification:

• Valid Driver's License (REQUIRED)

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Rotating weekends

Shift:

• 8 hour shift

Ability to commute/relocate:

• Putnam, CT 06260: Reliably commute or planning to relocate before starting work (Required)

Experience:

• related automotive parts and machinery: 4 years (Required)
• service advisor/writer: 2 years (Required)

Work Location: In person

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