Reports to: Property Manager, Senior Property Manager, Area Manager, and/or Regional Manager

• Assist manager in all core business processes, including leasing, resident relations, marketing, maintenance, adhering to city and/or affordable program requirements, budgeting, accounts receivable, accounts payable, vendor relations.
• Generate and maximize property income.
• Accurate and on-time submission of all reports.
• Monitor supervise and direct entire property team in absence of manager.
• Adhere to all federal, state, and local employment law as well as and all processes, policies, and procedures.
• Ensure compliance with all Affordable Programs regulations and/or other federal, state, and local requirements applicable to property.
• Strong skills in OneSite, EIV and TRACS program are essential.
• Maintain proper records for all applicable programs to site.
• Must be able to read, write and communicate effectively.

• Ability to interact professionally with residents, vendors, contractors, and clients.
• Mathematical skills are required.
• Proficiency in using property management software(s) used by the Company, as well as Microsoft Office (Word, Excel, and PowerPoint) to complete required reports and employment documents.

• Must have basic knowledge of Fair Housing Laws, OSHA Requirements, EEOC Laws, and Local, City and State Ordinances.
• Ensures office is opened on schedule and that office and model apartments are maintained in a clean condition.

• Performs light housekeeping as necessary.
• Physically walks and inspects property as required by city and or affordable program regulations and/or requirement.
• Completes move-out inspections and process per policies and/or program requirements.
• Utilizes the market information to make strategic decisions for the success of the property.
• Must be able to utilize OneSite fully and properly to ensure accuracy of data entered.

• Must be able to make bank deposits and/or other operational requirements.
• Welcomes and shows prospective residents the property utilizing Company leasing techniques and expectations.
• Demonstrates leasing techniques to the leasing office team and communicates expectations.
• Answers incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal Company team member, or a vendor.
• Attend on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics.
• Maintain required logs.
• Adhere to policy and procedure changes.
• Identifies existing and potential barriers to the successful accomplishment of property and share with supervisor.
• Host/Attend regular community team meetings to communicate goals, progress toward goals and expectations and identifies actions to achieve objectives.
• Leads by example for community team members in the areas of resident communication, leasing, and telephone techniques.
• Takes a hands-on approach to any necessary duties to ensure the job is completed.
• Strives to meet resident needs and create win/win situations.
• Follows through on resident problems to satisfactory resolution and communicate problems to supervisor.
• Assist manager with on-site new team member orientation for all new team members.
• Maintains an awareness of training resources available and adhere to training requirements.
• Upholds high standards of honesty for self and team members.
• Maintains relationships with residents, associates, and vendors on a professional level always.
• Performs other related duties as assigned by management.

QUALIFICATIONS/OTHER ASPECTS OF JOB:

• Knowledge and 1 to 2 years of experience in multi-family property management.
• Ability to clearly and effectively communicate both verbally and in writing.
• Always have a positive attitude and keep a solution-based and customer-focused mindset.
• Proven employment history of property management, sales, marketing, and customer service background sufficient to manage the day to day operations.
• Maintain high legal/ethical standards in all work-related decisions.
• Take pride in quality of work and attention to detail.
• Must have reliable transportation.
• Professional in-person and phone presence and etiquette.
• Capacity to work with little supervision using effective time management and organizational skills.
• Complete tasks and projects within deadlines.
• Partner with team to resolve issues and highlight opportunities.
• Capable of working in a team environment and maintaining effective and respectful working relationships with fellow employees, suppliers, and vendors.
• May be required to assist in special projects or activities designated by company. This may include due diligence, property acquisition/disposition, assisting at other properties, serving on, or participating in company sponsored or sanctioned committees, organizations, functions, etc.

• Follow the Company’s confidentiality policy and ensure that the operations, activities and business affairs of the Company and clients are kept confidential.

• Function as a member of the Property Emergency Team to assist with hazardous weather problems, fires, floods, freezes, etc.