Job description

Leasing/Accounting experience required

Responsibilities

The Assistant Community Manager is responsible for overseeing, under the supervision of the Community Manager, the everyday operations and financial functions of the housing community

As the Assistant Community Manager, you will play a vital role in the delinquency and collection of rent to optimize the property's cash flow and financial position

As an Assistant Community Manager, you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration & risk management, in the absence of the Community Manager

As an onsite leader, you will supervise all aspects of the property and staff to ensure compliance with the companies policies and procedures, safety and fair housing guidelines, and liability concerns

Responsible for posting all payments and income received from all applicants, current residents, and non-current residents accurately, timely, and efficiently

Responsible for processing and reconciling daily all account receivables

Monitor and follow up on bad debt to include preparation of late notices, resident and guarantor contact, and filing evictions

Responsible for helping property meet budgeted revenues, expenses, and Net Operating Income

Responsible for posting of all charges to resident and non-current resident accounts; to also include bill back of utilities where applicable

Responsible for all end of the month closing procedures and reporting

Maintain accurate and organized records; auditing resident files to ensure accurate records

Responsible for walking units and posting all move-out charges, statements, and security deposit refunds

Use consistent techniques & company directives to screen, hire, train, coach, and develop onsite staff

Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks

Promote harmony and quality job performance of staff through support and effective leadership

Strategic Leasing Management

Ensure staff leasing techniques are effective in obtaining closure, follow up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date

Implement marketing strategies & systems put in place by the annual marketing plan

Deal with resident complaints, concerns, and requests to ensure resident satisfaction

Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)

Effectively show, lease, and move in prospective residents

Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff

Job Type: Full-time

Pay: Up to $18.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Pembroke, NC 28372: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Experience:

• Property management: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

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