At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us too always be better. With more than 20,000 employees operating in 70 countries, we combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. In everything we do, we aspire to be brave, imaginative, decent, and accountable.

We value diversity, equity, and inclusion. We value the power of an inclusive culture and a strong sense of belonging. We seek to infuse diversity and inclusion in everything we do while promoting a culture where differences are embraced as strengths; opportunities are equal and accessible; consideration and respect are the norm; and all team members are supported in reaching their full potential.

ROLE SUMMARY

Working remotely as an Assistant Manager Technology Strategy (Manager, Tools and Automation Support), you will report to the Director of Digital Strategy within our Higher Education business. The Higher Education Services and Strategy organization is aligned to support customers with customer service and technical support, enhancing the value of Pearson digital courseware solutions, such as MyLab, Mastering, and Revel.

The primary purpose of this role is to serve as a subject matter expert on a variety of technologies, being a go to resource to support tool adoption and identify areas of optimization/automation. The Manager, Tools and Automation Support, will support multiple teams and acts in a shared services capacity between services, technology, and in collaboration with stakeholders of projects or initiatives.

RESPONSIBILITIES

• Drive adoption of tools utilized by various business stakeholders, ensure tool optimization, and define appropriate tool use and support.
• Serve as a subject matter in core technologies utilized in the business, including Salesforce, UiPath, Service Cloud Voice, Zingtree, and other technology applications.
• Support change management practices related to the operations policy and procedure program.
• Identify gaps and single points of failure in current technology process or design, creating an action plan to remedy the identified outliers.
• Communicate effectively (both verbal and written) with leadership within technology and business.
• Build and create internal communications on procedure or operational updates.
• Serve as a technical advisor to support our transformation toward a smarter, digital first customer experience.
• Facilitate and own the delivery of the services roadmap supporting customer improvements for each automation tool with a goal of advancing Pearson's support capabilities.
• Lead automation and operational excellence through a variety of activities, aligning with a strategic roadmap.
• Drive identification and development of automation for repetitive tasks or redundant activities.
• Demonstrated ability to translate high level conceptual information and ideas through execution in a manner that is thorough and thoughtful to the intended audience.
• Interact and proactively communicate with varying levels of department and operations leadership to ascertain areas of need or improvement.
• Extrapolate relevant data as needed from various sources to create awareness for policy updates/changes/confirmation.

REQUIREMENTS

• 4-year degree from an accredited institution and/or equivalent experience.
• Expert proficiency with Microsoft Office applications, Salesforce, Salesforce products/services.
• Knowledge of agile project management concepts, tools, and activities.
• Higher Education and/or Pearson operations knowledge preferred.
• Formal writing or technical procedure writing experience strongly preferred
• Self-driven and an ability to thrive in a do-it-yourself fast-paced environment and adapt to ongoing changes with ease and comfort.
• Strong organizational and time management skills. Ability to work independently and efficiently in a fast-paced environment.
• Effective analytical thinking skills include summarizing information and clearly identifying key elements, patterns, results, or relationships.
• Experience in working effectively with diverse internal and external contacts.
• Ability to complete a high volume of tasks and projects with a limited degree of supervision.
• Advanced verbal and written communication skills.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

The anticipated starting salary for Colorado and New York City based individuals expressing interest in this position is $90,000 annually. This position is eligible to participate in an annual incentive program.

Benefits available to eligible employees can be seen at: https://pearsonbenefitsus.com/

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: TECHNOLOGY

Organization: Higher Education

Schedule: FULL\_TIME

Req ID: 10976

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