• Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
• Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
• Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions, greeting important clients and participating in sales calls with Sales Team members.
• Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs. Participate in (at a minimum) bi-weekly one-on-ones with the Department Heads to facilitate personnel development.
• Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
• Assist the General Manager with the creation of financial reports as required by the Corporate Office.
• Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
• Participate in required M.O.D. coverage as scheduled.
• Ensure that training in service standards is taking place in each department using the steps to effective training.
• Ensure recruiting, hiring and training for Guest Services based on occupancy
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Comply and ensure adherence to hotel standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid.
• Maintain procedures for handling of the hotel safe specifically regarding security and initiate a monthly safe audit.
• Ensure that all scheduled meetings take place on the property.

• Bachelor’s degree required.
• Minimum 3 years experience in hotel operations required.
• Previous supervisory experience required.
• Must be proficient in Windows Operating Systems.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing,
• identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and
• consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues
• raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic
• functions.
• Must be able to convey information and ideas clearly.

Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans)

https://www.theestateyountville.com/