Job description

The Assistant General Manager is responsible for planning and directing front desk operations to improve productivity and efficiency. Assist housekeeping manager by inspecting guest rooms twice per week, more if necessary. Oversee breakfast bar program including inventory, food orders, cleanliness, brand standards.

Provide strong lobby presence to assist front desk agents and guests.

Balance the hotel room type inventory and ensure daily sellouts.

Ensure all areas of the lobby and front desk operations are functioning to Marriott standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards)

Monitor Marriott Bonvoy standards and take action as needed.

Handle guest's special requests and customer complaints during shift.

Perform all other front desk duties and responsibilities. Covering all shifts as needed.

Working a minimum of 3 desk shifts weekly.

Investigate and handle complaints, disturbances, emergencies, etc. during shift.

Track front desk employee attendance and make changes as needed to avoid OT

Coach, train, counsel hourly associates and administer discipline as needed

Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports. Cover any night audit shifts as needed.

Take care of all GXP Customer Care cases and all GXP related standards.

Review nightly reports for errors and take action as needed; guest ledger, rebates, etc.

Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.

Attend all hotel required meetings and trainings.

Participate in M.O.D. coverage as required on weekends, holidays, etc.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Employee discount

Schedule:

• 10 hour shift
• Holidays
• Night shift
• On call
• Weekend availability

Ability to commute/relocate:

• Willow Grove, PA 19090: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Associate (Preferred)

Experience:

• Hotel management: 2 years (Required)

Work Location: In person

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.