Job description

Up to $47,000 per year

$500.00 Sign-On Bonus

Are you looking for Great Opportunities and career growth?

Embassy Suites is looking to add a energetic, optimistic and talented Assistant Front Office Manager to the TEAM!

Great Opportunities for career growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Works with the hotel Guest Service Manager, Assistant General Manager and General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.
• Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.
• Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores.
• Effectively trains guest service agents on proper front desk procedures.
• May prepare weekly schedules for front office staff.
• Address performance deficiencies of front office staff through coaching and disciplinary actions.
• May be responsible for posting weekly guest satisfaction scores for hotel associates to see and review.
• Ensures guest service agents are in compliance with clean, neat uniforms and name badges.
• Required reports are timely and of a quality that can be shared with corporate.
• Work directly with the Guest Service Manager and Assistant General Manager to ensure rates are accurate and monitored daily.
• Frequently reviews work generated by the night auditor.
• Will work flexible shifts

Job Type: Full-time

Pay: Up to $47,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Austin, TX 78723: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Guest services: 2 years (Required)
• Hilton: 2 years (Preferred)

Work Location: In person

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