Job Summary About the Role

Deliver high quality recreation services for residents, visitors and the St. Charles community by adhering to the Districts safety and administrative policies and procedures.

Knowledge, Skills & Experience

This position is well suited for someone with a pleasant personality with an enthusiastic attitude. Work record that shows reliability, initiative, tact, honesty and productivity. Must be detail oriented to be able to process information accurately. Must be able to communicate in a professional and enthusiastic manner. Must have strong interpersonal skills and work well with the public. Strong leadership, management and organizational skills. Must be able to operate concession equipment, cash registers and point of sale software. Must have the ability to work in a fast paced team environment.

Must have knowledge of and/or learn the following areas: Cash register operation, cash handling, hours of operation, daily and seasonal fees, menu items, pool rules, policies and procedures.

Need to Have: College Degree, or in process. Minimum 18 years of age, at least two years of combined concession and guest service experience preferred, and Illinois Department of Health Food Handler or Food Manager Certified, or willing to be certified. Must have or complete CPR/AED/First Aid Certification and Mandated Reporter certification prior to starting work and within 30 days of hire date.

Essential Functions of the Position

Park District Cornerstones

• Follow all departmental safety rules that pertain to the duties performed and support all aspects of Park Districts safety and risk management program.
• Work cooperatively and collaboratively with residents, colleagues, the public, PDRMA and other agencies or organizations as delegated.
• Recommends improvements and efficiencies to better accomplish individual and district goals in the best interests of the St. Charles Park District community.
• Comply with park district policies and administrative procedures.

Responsibilities

Under the direction of the Superintendent of Recreation, Assistant Superintendents of Recreation, Aquatic Supervisor, Pool Manager, Assistant Pool Managers, the Aquatics Concessions Coordinator shall complete assigned duties to the best of their abilities, offering suggestions of better ways to accomplish jobs and be ever mindful of the best interests of the St. Charles Park District and of fellow employees. This position requires extensive knowledge and ability to:

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  Demonstrate ability to work independently or with limited direction; anticipate needs for successful operation of facility.
• Maintain a professional appearance and attitude while performing duties, and while on park district premises.
• Abide by uniform standards while on duty.
• Be responsible for opening and closing of assigned service areas.
• Assist in daily cleaning of assigned service areas. Help maintain overall cleanliness of facility.
• Be available to; fill in as a substitute attendant when needed and communicate with patrons.
• Execute cash handling policies and properly handle money including keeping an accurate drawer.
• Maintain and promote excellent customer service relations with patrons, staff and affiliates.
• In conjunction with the Pool Managers, direct and assign work schedules and duties, including shift coverages during scheduled and unscheduled absences as well as helping with breaks.
• Be responsible for the preparation, service, inventory, and reporting of food items and other sales inventory.
• Continue education by leading and attending trainings and staff meetings.
• Secure a substitute for any scheduled hours that cannot be worked.
• Oversee facility rentals and work with Pool Management in scheduling and maintaining cleanliness.
• Understand and utilize the communications resources of the entire facility including but not limited to two-way radios, phones and the PA system.
• Follow all safety procedures that pertain to duties involved and support all aspects of the Park District Safety Program.
• Recognize, report, and respond to any unsafe conditions and execute effective emergency action plans.
• Maintain and carry out all State, City, County and State Health Departments, and the St. Charles Park District’s rules and regulations.

Marginal Functions of the Position

• Perform other related duties and/or special projects as assigned.

Physical and Environmental Requirements

EEO Statement and Accommodations

The St Charles Park District is an equal opportunity employer under all state and federal laws and regulations. The job responsibilities are subject to accommodations pursuant to the Americans With Disabilities Act of 1990. If you require assistance or accommodation with the application process, please contact the Business Department at 630-584-1055.