Job description
Northwest Community Credit Union believes in providing our employees an environment where they can flourish personally and professionally. We are proud that we have never lost sight of our founders' commitment to providing each individual, and our community, with uncommon care. Join a team with a rich heritage of serving our region for more than 70 years!
Northwest Community Credit Union serves members from offices in 14 locations across Oregon.
Northwest Community Credit Union recently announced plans to pursue a merger with TwinStar Credit Union of Lacey, WA. We continue to hire for all posted positions while taking into account the needs of our combined future organization. Pending a “Yes” member vote, NWCU employees will be combined with TwinStar employees at the time of our anticipated legal merger date, which is sometime in 2023. We're eager to take advantage of the expanded opportunities for professional development and growth that the new organization can create, together.
Applications Reliability Engineer wage: $66,050 - $79,260/year (dependent upon knowledge, skills, and abilities)
Position Primary Purpose:
Works with business partners and stakeholders to identify opportunities to use existing technology more efficiently and improve business processes. Maintains, monitors, configures, and creates new automation in the organization's automation engine. Responsible for the institution's document storage system, ensuring quality assurance and working with business units to bring new documents in from third party applications. Aids in the daily operations of the core systems of the credit union.
Responsibilities:
- Develops automation scripts/code that reduces manual labor and human error. Applies knowledge of automation and process improvement to the organization's systems. Develops solutions in partnership with key stakeholders.
- Originates and develops analysis methods to determine reliability of components, equipment, and processes. Acquires and analyzes data.
- Prepares diagrams, charts, drawings, calculations, and reports to define reliability problems and make recommendations for improvements. Conducts analysis of reliability problems and investigates to determine the required reliability approach for a particular situation.
- Understands user requirements for core software system process improvements and implements changes and workflows to meet those requirements.
- Understands the abilities and limitations of the core software system transactional and reporting systems to provide insights and recommendations toward problem resolution and gaining efficiencies.
- Develops solutions for either new or existing operational processes or procedures that need to be initially developed and implemented or improved. Assists others in root cause failure analysis to avoid future failures.
- Works closely with other Technology Services Teams on implementing the latest standards on automation and data reporting systems.
- Monitors and maintains organization's automation engine and nightly batch processing.
- Ensures correct and timely sending of data transmissions to and from outside data processing service vendors.
- Gathers and examines basic reliability data from field studies or database and correlates the data for analysis using well-defined engineering techniques, principles, and procedures.
- Assists with the testing of new programs for completeness and accuracy.
- Provides technical and back up support to the Application Reliability Team in problem solving and new service modifications.
- Operates data capture technology to import digitized documents into document management system.
- Assists with upgrades, testing, and general maintenance of database driven systems used throughout the credit union.
- Works with vendors in a collaborative manner to resolve issues and bring about product enhancements.
- All other duties as assigned.
Experience:
Four (4) years of experience in an applications support role or similar automation role.
Education:
High school diploma (GED equivalent) is required. Bachelor's degree in Computer Science or related field is preferred.
Demonstrated Abilities:
- Familiarity with Microsoft SQL service environment with knowledge of reporting and query tool practices.
- Strong understanding of database structures, theories, principles, and practices with the ability to conduct research into database issues, standards, and products.
- Proven analytical and problem-solving abilities.
- Ability to present ideas in a user-friendly language with a strong customer service orientation.
- Good interpersonal, written, and oral communications skills with strong technical documentation skills.
- Highly self-motivated and directed, with keen attention to detail with the ability to prioritize and execute tasks in a high-pressure environment.
Benefits & Other Compensation:
Employees (and their eligible family members) are eligible to enroll in a generous benefits package including health, vision, dental, life and AD&D insurance. Employees will also receive company provided life, AD&D, and long-term disability coverage and after 60 days may participate in the company's 401(k) retirement plan where the company matches an employee's contributions at 150%, up to 5%, after one year of service. Additionally, employees will receive up to 11 paid holidays throughout the calendar year, a minimum of 12 days of paid time off (PTO) each calendar year, and 13 weeks of paid leave used when on an approved state or federal protected leave or in compliance with company policy.
The hired applicant will also be eligible for role specific variable compensation in accordance with the established plan documents.
Equal Opportunity Employer Veterans/Disabled
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