Job description

Job Title: Application Specialist
Department: Information Technology
Reports to: IT Director
FLSA Status: Non-Exempt, Full-time
Salary Grade: $26.02 – $42.28
Location: Coos Bay/North Bend

This position is a covered position as defined in the Coquille Indian Tribe Chapter 185 Child Protection Ordinance. Candidate must pass a pre-employment drug screen and Criminal and Character Background Check.

JOB SUMMARY OF MAJOR FUNCTIONS
Under the direction of the IT Director, the Application Specialist is the subject matter expert responsible for understanding end-user application barriers and providing solutions and support by exploring software opportunities, developing regular trainings, conducting frequent system maintenance and managing licensing for various pieces of software and web-based applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Provide technical assistance and support for incoming O365 concerns and training.

2. Advocate and enable user adoption of Microsoft O365 suite of products and other applications.

3. Subject matter expert for key applications used by the organization (eg. Microsoft 365 products: Outlook, Teams, Sharepoint, OneNote, Word, Excel, Onedrive, Power Automate, Power BI, and other Microsoft 365 Applications.)

4. Work with multiple departments to identify opportunities to develop solutions for workflow improvement across the organization.

5. Train and educate users on solution capabilities of 0365 including developing and delivering workshops and training documentation.

6. Advocate and enable user adoption of 0365 services and applications.

7. Provide support to end users by developing regular trainings, conducting frequent system maintenance, and managing user roles and permissions.

8. Deliver high-quality customer service when troubleshooting product-related issues.

9. Monitor product-related cases, coordinate their resolution and action plan, and provide status feedback and insight on product-related case handling.

10. Contribute to assigned projects from inception to completion.

11. Handle administrative functions including user account maintenance, reports and dashboards, and other routine tasks.

12. Handle minor and major software upgrades for applications within job scope.

13. Coordinate the evaluation, scope, and completion of new development requests.

14. Manage users, user profiles, roles, permission sets, assignment rules, and license types for applications within job scope.

15. Identify, diagnose, and resolve technical problems, escalate, and track problems for applications within job scope.

16. Establish, implement, and administer best practices with regards to system maintenance, security, release management, improvements, data integrity, duplicates, and backups for applications within job scope.

17. Maintains proper documentation of processes, policies, application configurations, knowledge base, and related materials.

18. Maintain skillset and knowledge to stay up to date with best practices and technological changes within the industry.

19. Other duties as assigned.

The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements that may be inherent in the job.

PHYSICAL REQUIREMENTS
Requires the ability to communicate orally, repetitive movement of the wrists, hands and/or fingers, often requires sitting for extended periods, raising or lowering objects, and requires lifting up to 30 pounds on a regular basis. The individual must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing a significant safety threat to self or others. The above statements are intended to describe the general nature and level of work being performed by employee. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Individuals must possess the following knowledge, skills and abilities or be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

1. Ability to foster an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the Coquille Indian Tribe.

2. Excellent oral and written communication skills with strengths in team building, and cooperative and creative problem solving.

3. Ability to work cooperatively with other departments to accomplish assigned tasks; ability to develop good working relationships with other departments in the organization.

4. Ability to consistently convey a pleasant and helpful attitude by using excellent interpersonal and communication skills to control sometimes stressful and emotional situations.

5. Ability to work independently, shows initiative and takes ownership of all projects and assignments to achieve positive results.

6. Ability to make decisions independently in accordance with established policy and procedures.

7. Ability to exercise excellent organization, time management, analytical and problem-solving skills.

8. Ability to practice strict confidentiality, demonstrating a level of professionalism in handling highly sensitive and/or confidential information.

9. Ability to proofread documents and working knowledge of technical report writing.

10. Ability to work with mathematical concepts such as basic arithmetic.

11. Working knowledge of paperless record retention system.

12. Excellent computer literacy, including a strong working knowledge of Office 365

REQUIRED QUALIFICATIONS
A. Bachelors’ degree in relevant IT-related field. A combination of formal education, training and related work experience will be considered.

B. 3 years of professional work experience in O365 administration required.

C. 3 years of professional work experience in end-user software support training required.

D. Advanced Microsoft 365 certifications such as Enterprise Administrator Expert preferred.

E. Current and valid Oregon driver’s license in good standing is required with no insurability restrictions from the Tribe’s insurance carrier.

Job Type: Full-time

Pay: $26.02 - $42.28 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• North Bend, OR 97459: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have advanced Microsoft 365 certifications such as Enterprise Administrator Expert?

Education:

• Bachelor's (Preferred)

Experience:

• O365 administation: 3 years (Required)
• end-user software support training: 3 years (Required)

Work Location: One location

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