Responsibilities

Working as a member of the CIS Support Team, the Application Analyst I – Cerner supports the implementation of UHS Acute Care Facilities that have converted and/or are converting to clinical healthcare applications. Participates in escalation of issues and interaction with clinical staff in a professional manner while providing excellent customer service as the highest priority. Receives, prioritizes, and provides timely solutions to clinical application software, interface, and procedural problems/requests identified/submitted by the UHS customer. Monitors the resolution of maintenance or enhancement issues assigned by the UHS Customer Support Center. Supports conversion activities including end user support, application troubleshooting and application / technical configuration. Provides post-conversion assistance in the resolution of system issues (break/fix, maintenance or enhancement) as requested by the facility or assigned by the UHS Customer Support Center. Implements changes to existing applications as directed by management. Meets deadlines and ensures continued progress toward assignment completion. Shares experience with other members of team.

• Researches and resolves Customer Support Center Tickets including major application upgrades.
• Participates in performing routine system maintenance and builds.
• Establishes and maintains regular communications with application team and user community.
• Demonstrates analytical problem solving.
• Demonstrates understanding of hospital pharmacy workflow.
• Provides on-call support as scheduled.
• Adheres to UHS Service Level and Change Management Policies.

• Supports the implementations of applications and prepares the appropriate documentation.
• Performs system testing and documentation for all phases of the application development life cycle.
• Researches and resolves implementation-related Customer Support Center Tickets.
• Ensures strict adherence to work plans, reporting all serious deviations to management.
• Follows UHS Project Management Standards.
• Performs Q/A on application functionality.
• Follows UHS Change Control.

• Prepares and promptly submits all routine and special reports, including status reports to supervisor as required.
• Maintains Service Excellence principles.
• Keeps management well informed of activities, needs, and problems.

Qualifications

• Associate degree required
• Working knowledge of healthcare applications.
• General familiarity of end user business practices, concepts and terminology sufficient to support the applications
• Proficient with word processing, spreadsheet, and email software applications.
• Ability to work with end users to determine software specifications, hardware requirements and process improvement workflows.
• Ability to create system documentation, project plans, test scripts and education materials.
• Demonstrated excellent interpersonal communication and documentation skills, among facility customers and team members.
• Self-disciplined, able to work independently, but also able to take direction when necessary
• Self-motivated to identify and resolve issues, and in advancing personal knowledge. Very organized and detail-oriented.
• Flexible with time.

• 
  UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.