The ACE Assistant Manager assists the Customer Service Manager with the effective and efficient daily operation of the shelter and adoption center with the goal of providing high quality animal care and efficient movement of animals from intake to adoption.

Key Responsibilities:

• Humanely treat and care for all animals entrusted to the Michigan Humane.
• Provide guidance and direction to ACE staff. Oversee the day-to-day duties with regard to the shelter and adoption center.
• Ensure staff adhere to MH policies, protocols and procedures.
• Maintain the weekly staff schedules. Assign the daily work of the staff. Assist with maintaining payroll records, as needed.
• Provide input for performance reviews and assist manager with coaching and disciplinary action as needed.
• Supervise the use of the software system to ensure that animal records are entered accurately and properly retained.
• Train new employees and volunteers in safe animal-handling and all ACE processes and procedures. Oversee staff on proper cleaning protocols, MH husbandry standards, section checks and animal care.
• Coordinate with other locations to coordinate and transfer animals in or out as appropriate, based on the current unused floor area at the facility.
• Assist with selecting and prepare animals for various offsite transfers and events.
• Assist with management duties, such as opening or closing the Animal Care Center, ordering food and supplies, developing work schedules, completing customer call-backs, reporting maintenance concerns, assist with problem-resolution involving customers, volunteers or staff, etc.
• Assist with animal health and behavioral concerns; consult with the veterinarian and/or behavior department on adoptability. Oversee/implement enrichment protocols.
• Coordinate foster re-checks, foster families and volunteers.
• Perform animal care and enrichment duties alongside ACE team.
• Perform humane euthanasia as needed.

Qualifications:

• HS diploma plus 1-2 years of relevant experience, including at least 12 months of animal care experience.
• Labor intensive, must be able clean, kneel, bend, stoop, etc. and lift 50lbs .
• Good supervisory and customer service skills and the ability to work independently
• Must possess knowledge of safe animal handling techniques.
• Knowledge of local, state, and federal regulations governing animal protection shelters, employers, and wildlife.