Job description
Overview:
The Analyst - Product Development of Originations & Servicing is responsible for assisting in the development and implementation of strategies and programs that support the Originations and Servicing segments. This team member will support effective communication between internal external business partners as well as provide proficient reporting and analysis. The success of this position will be greatly dependent on this team member's ability to interface and develop relationships with peers, internal departments (i.e. Legal, Communication, Training, etc.), the Sales and Credit organization as well as external partners.
Responsibilities:
JOB DUTIES
- Assist in the development, implementation and rollout of program enhancements and/or new programs
- Produce and maintain various reports that track and analyze data, program results and region trends
- Assist and support AVP Pricing Operations in the creation and maintenance of training presentations and other field communication
- Assist AVP Pricing Operations in the research and resolution of internal and external questions/issues to ensure proper understanding and utilization of programs
- Manage program materials/forms inventory including reviewing and approving new customer orders, coordinating reprints, and managing creative updates
- Assist in working with the training department to ensure all necessary team members are properly educated in order to support implemented products
- Maintain program materials on internal and external websites and assist with updates as needed
- Manage program enrollment process and ensure dealers are accurately setup
- Understand the program administrator's products and processes Build and maintain effective working relationship with administrator's staff for timely and effective planning and execution
- Work with internal and external partners such as Legal, Communication, Dealer Services, etc to ensure the program's success
- Understand products and processes for timely and effective issue resolution
- Generate ad-hoc reports as needed
- Perform other duties as assigned
- Conform with all company policies and procedures
Knowledge
- Knowledge of GM Financials core business functions
- Knowledge of auto finance industry
- Proficient with data mining tools such as Access, SAS and SQL
- Knowledge of financial concepts such as ROA, ROE, IRR and cash flow modeling
- Strong understanding of the sales and credit divisions
- Good knowledge of finance, statistics, accounting and/or financial services
- Strong working knowledge of dealer and reporting systems
- Good understanding of products and related work processes in area of responsibility
- Strong knowledge of PC software applications such as Excel, Word and PowerPoint
- Strong working knowledge of databases such as Salesforce.com Understand products and related work processes in area of responsibility
- Must be proficient in the use of basic computer functions, including but not limited to Microsoft Office applications
- Must exhibit knowledge of GM Financial’s core business functions and/or knowledge of auto finance industry
Skills
- Strong analytical skills
- Strong quantitative skills
- Ability to work with minimal supervision
- Adaptive to a team environment
- Demonstrated ability to apply financial and statistical principles
- Proficient in advanced Excel features such as Pivot tables, VLOOKUP’s and creating customized functions
- Strong analytical skills with the ability to analyze and calculate reports based upon researched data
- Effective written and verbal presentation skills
- Ability to communicate well with Senior Management
- Ability to ensure data integrity
- Excellent organizational and time management skills
- Detail oriented and able to manage multiple tasks/deadlines
- Ability to manage multiple tasks and deadlines
- Ability to work in SAS, SQL and Access
- Ability to prioritize and handle multiple tasks and responsibilities simultaneously
- Task oriented and self motivated with the ability to work independently with general instructions
- Use appropriate analysis, judgment and logic when solving problems and making decisions
- Ability to relate well with others Build relationships and constructively interact with a variety of people and situations
Education
- Bachelor’s Degree preferred
Experience
- 2-4 years of relevant experience required
Working Conditions
- Fast-paced office environment
- Subject to regular deadlines and some stressful situations
- Occasional long hours may be required in order to meet project and/or departmental goals
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