Job description

Summary:
Will work with the Manager of Information Systems & Technology to develop a team to install alternative payment systems at customer locations and partake in installation of alternative payment systems. Must be able to see the overall needs for customer integration of a card/alternative payment system. In addition, must possess strong troubleshooting and reasoning skills, a working knowledge of operating systems as well as productivity, educational and operational software, and systems. An important part of the role is to help staff improve their understanding of hardware and software, create documentation/training resources, and train users while in the field. The position relies on a great customer service attitude, team collaboration, enthusiasm, and flexibility as well as the needed skills and aptitude.

Duties and Responsibilities:

• Organize card/alternative payment systems with manufacturer / customer / salesmen.
• Ordering of card systems when Alt. Payment Field Manger is not available.
• Act as field manager when Alt Payment Field Manager is not available. Working with teams to install systems.
• Take troubleshooting calls from previously installed systems and work with service for necessary refunds and repairs.
• Work with route division on existing machines and initiate ideas to move away from quarters.
• Take overflow service calls for the route division.
• Take overflow alt payment as well as non alt payment service calls. Dependent on current Card System installation workload managed between Alt Payment Field Service Manager and Service Scheduling.
• Available to assist Service Department on new equipment start ups where Alt Payments are being installed. If no alt payment systems are being installed start up availability is dependent on current Card System workload managed between Alt Payment Field Service Manager and Service Scheduling.

• Bill out time for on the phone customer support and on-site visits after warranty period. This will be at Laundromat rate plus trip charge.

Position Competencies (Knowledge/Skills/Abilities):

• Ability to multi-task effectively in a fast-paced, professional environment.
• Strong organizational skills and detail oriented.
• Excellent customer service skills with focus on effective solutions and positive interactions.
• Self-starter able to work independently, create processes and solutions and documentation.
• Must be flexible and work as part of a team cooperatively.

Qualifications:

• Associates degree in a related field or equivalent applicable training and certifications.
• Excellent communication skills, verbal and written.

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Work Location: On the road

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