Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: careers@associatedbank.com

Job Summary
Assist in the delivery of investment and insurance products and services by providing a full complement of administrative support, customer service and sales support and related resources to one or more licensed representatives and their customers. Serve as a member of the AIS Centralized Sales support team.

Job Accountabilities

• Provide investment and sales support by establishing new accounts for clients by inputting information into new account system and creating client files. Assist sales team with daily activities.
• Provides administrative support to sales team and existing clients. Duties include answering questions, processing transactions, following up on pending transactions and problem solving. Maintain client files by ensuring that relevant documentation is maintained.
• Ensure effective transaction processing by inputting the instructions, submitting documentation to operations and monitoring the required steps which follow. Perform financial planning data entry and enter CRM notes as directed. Review pending trade settlements to ensure timely payment and receipt of funds. Coordinate with Operations as needed regarding documentation, procedures, commission accounting, etc. May handle account maintenance, monitoring, and tracking.
• General knowledge of all AIS and Associated policies and procedures with emphasis on BSA and KYC/KYA/CIP. Able to identify basic aspects of BSA and KYC/KYA/CIP non-compliance and bring that to the attention of the supervisor. Under general guidance of supervisor works with team to ensure account administration and risk management of each client relationship is in compliance with established policies, procedures, regulatory guidelines, and business strategies. Assist in gathering documentation for branch audits.
• May assist in the onboarding of new colleagues and may mentor other support team members. May participate in team projects and participates in line of business projects.
  

Education

• Associate's Degree or equivalent combination of education and experience Finance, Business or Related Fields Required

Experience

• Less than 2 years Experience in the financial services industry Preferred
  

Compliance Statement
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated’s anonymous Ethics Hotline.

Associated Bank is committed to working diligently with any colleague who needs an accommodation perform the essential functions of the job. Please contact the Leaves & Accommodations office to request an accommodation.