Job description

About the company

AIA Surety is the one of the nation’s most innovative and fastest growing sureties. Formed in 2003 as an alliance of three of the insurance industry’s oldest and most experienced companies, AIA prides itself on its unique ‘service-focused” approach to business. This includes providing agents with the knowledge, tools and resources they need to not only differentiate themselves in the marketplace, but more importantly, to grow their business and succeed.

With a broad portfolio of diverse surety products and innovative and technology solutions, AIA Surety is committed to delivering the future of surety to its family of agents, brokers and partners. AIA Surety is headquartered in Westlake Village, California, and services both the US and Canadian Insurance markets.

Job Responsibilities

GENERAL

· Previous experience in Insurance industry

· Create and process replacement bonds

· Assist agents with all inquiries and requests regarding their agency

· Troubleshoot agent problems and/or special requests

· Process inventory/supply requests for agents

· Create and log Qualifying Powers of Attorney – for required states

· Process agent address/telephone number changes and update database

· Field department questions and concerns

· Field Licensing, Agent Services and new Contract Agent calls

· Responsible for all correspondence to and from agents

· Web support for our agents on eservices offered, including one on one VP and Eservices trainings

· Performs other related duties as assigned by department Manager

TRANSFER BONDS

· Coordination of nationwide bond postings for bail bond agents in a timely manner (i.e. quotes, coverage verification, document review, information verification, status checks)

· Handling of incoming/outgoing calls to agents, outside sureties and/or indemnitors

· Data entry of transfer bond transactions and/or inquiries in a timely manner

· Database update and maintenance with status notes as well as document uploads (stubs and CDs)

· Communication with team members as to situations occurring

· Prepare correspondence in all forms to agents regarding transfer bond transactions

· Follow-up with agents on collateral taken

COLLATERAL

· Receive and process collateral received from all states on bonds & contracts executed

· Create/maintain files for cash and/or property collateral received (nationwide)

· Data entry of all collateral received/returned

· Correspond with County Recorder offices, agents, indemnitors, title/escrow companies and/or attorneys via verbal/written communication

· Recording of liens taken as property collateral

· Process requests for collateral return

· Prepare reconveyances/satisfactions on property collateral received

· Prepare substitution of trustee and subordinations

· Verification of request for indemnitors and/or payees

· Check request submissions for cash collateral received

CONTRACTS & LICENSING

· Assist Account Managers in new agent enrollment & clerical support

· New agent enrollment process

· Assist agents in nationwide licensing process

· Process all contracts/paperwork in conjunction with signing up new direct agents

· Create surety bonds for new licensing and verify payment of premium

· Process electronic/paper appointments/termination of agents

· Process annual licensing/appointment renewals of agents

· Data entry of all agent appointments/terminations

Job Requirements

· A general working knowledge of customer service

· A general working knowledge of accounting principles

· Well versed in MS Word, Excel and Outlook

· Must have excellent written and verbal communication skills

· Ability to work under pressure and meet deadlines

· Must be fluent in English

· Detail orientated

· Must possess the ability to problem solve

· Confidentiality and professionalism a must

· Regular attendance

· Potential for participation in On-Call Team with rotating on-call shift

· Bi-lingual Spanish speaking a plus

· Notary a plus

Education Requirements:

· AA or BS Degree required

· At least three years previous customer service experience

· Previous experience within the insurance industry desired, but not required

Physical Requirements/Working Conditions:

· Must be able to remain in a stationary position 90% of the time

· The person in this position needs to occasionally move about inside the office to access office equipment

· Frequently operates a computer and other office productivity machinery, such as a calculator, computer printer, etc

· Occasional positioning self to maintain computer including under desk, floor, etc

· The person in this position regularly communicates with agents and home office; must be able to exchange accurate information in these situations

Equal Opportunity Employer

AIA is an Equal Opportunity Employer. At AIA, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions, or any other protected status.

Applicants with Disabilities

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.

Benefits Offered

· 401(k)

· Medical, Dental and Vision insurance

· Employee assistance program

· Life insurance

· Paid time off

· Paid holiday(s)

Job Type: Full-time

Pay: $23.00 - $33.00 per hour

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Overnight shift
• Rotating shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Thousand Oaks, CA 91362: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.