Job description
We are Wipro (NYSE: WIT), a rapidly expanding and leading global Information Technology, Consulting and Business Process Services company with over 225,000 employees worldwide, servicing clients in 175+ cities and 69 countries across 6 continents. For more information, please visit www.wipro.com
Role: Desktop Support Specialist
Role Description:
Key Operational Responsibilities:
- Password Resets on IOS Device
- General technical/customer support for user questions on using the IPad device.
- Installing any missing application or URL into Intune store for Client Application (Approved Application List)
- Seeking Approval for missing application or URL into Intune store for Client Application if not included in Approved Application List.
- Uninstall, Reinstall any corrupt application or URL into the Intune store for Client Application.
- Routing the un-resolved issues to the respective resolver teams
- Hypercare team will route all issues with accessories, device malfunctions, and repair issues with being delivered in unusable state to Tango for resolution
- Resource Skillset and Knowledge Expectations
- Mid knowledge level in mobile device customer support (IPad).
- Mid-level knowledge on Intune application management.
- Mid-level knowledge on App Store management.
- Mid-level customer support role.
- History of providing enterprise support, administration and troubleshooting for Mobile Device Management
- Excellent oral and written communication skills
- At least 3+ year of experience in mobility support
- Familiarity with ticketing systems for lifetime management of incidents
- Good knowledge of Apple iOS and Android
- Familiarity with messaging technologies (e.g., email, calendar, contacts)
- Knowledge on MDM products (e.g., Mobileiron, InTune)
- Knowledge on Intune application management & App storage management.
- Knowledge in Autopilot is added advantage (Windows/iOS - phones/computers
Benefits @ Wipro
- Flexible/remote working culture – location is not a limitation of success at Wipro.
- Global Travel & Relocation opportunities – COVID permitting.
- Paid Parental Leave
- Excellent Remuneration Package.
- Quarterly bonus/variable pay.
- Quarterly Career Progression Reviews – we do not limit our employees to the usual once per year reviews!
- Corporate Healthcare Benefits
- Fringe, Concession + Membership & Subscription Tax Benefits.
- Financial Advisory & Banking Benefits.
- Free Ongoing training and development to help you reach your full potential.
- Collaborative team - positive and empathetic people who love to laugh either through social distancing in the office or virtually from home!
- Team building, fun activities, and social events – COVID permitting.
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
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