Job description

It’s the people that make the difference. Are you ready to make your impact?
Midwest Orthopaedics at Rush, with locations in Chicago and the Western Suburbs, is nationally recognized as a leader in comprehensive orthopedic services. The physicians of Midwest Orthopaedics at Rush have received specialized training in orthopedic surgery and in subspecialty areas within the field of orthopedic medicine and can diagnose and treat even the most complicated and rare musculoskeletal conditions.

The Orthopedic Program at Rush University Medical Center is ranked 6th in the nation by U.S. News and World Report. Midwest Orthopaedics at Rush doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.

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Ready to join in?* The ideal candidate will exhibit high standards, excellent communication skills, exceptional time-management capabilities, and have an ability to take initiative. A strong ability to take charge and meet tight deadlines will ensure your success in this multi-faceted role. Candidates must be able to adapt to change in a positive and professional manner.

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General Expectations*

• The function of this role is to serve as a liaison between patients and the physician’s practice.
• Provides concierge level service to patients, families, referring physicians and to all other parties.
• Answer all incoming calls, take messages, or transfer calls to appropriate individuals.
• Organizes and prioritizes work to make sure projects are completed in a timely and efficient manner.
• Trusted to handle budgets and finances.
• Performs work with accuracy and efficiency.
• Facilitate incoming & outgoing mail/faxes, workers compensation reports, and clinic notes/letters.
• Follows and complies with all state and federal laws including HIPAA, ADA, OSHA, and FLSA
• Assist staff members, when necessary, in a positive and professional manner to ensure all patients receive the highest quality care.
• Use computers for various applications, such as database management or word processing.
• Create, maintain, and enter information into the practice’s databases.
• Greet visitors, or callers, and handle their inquiries or direct them to the appropriate people according to their needs.

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CLINICAL/SURGICAL RESPONSIBILITIES*

• Clinic scheduling and preparation.
• Assure that all assigned patient forms are complete. Chart prep, per clinic protocol.
• Assist with surgery and post-operative visit scheduling.
• Works with the clinical staff to complete PT orders, etc. in a timely fashion.
• Scheduling and handling of an independent medical examination email address.
• Create, maintain, and enter information into databases.
• Set up and manage paper, or electronic, filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
• Schedule and confirm appointments for clients, customers, or supervisors.
• Travel with the Physician to clinic locations, as required.
• Assist with the assigned physicians research responsibilities (no research experience or knowledge is required). Schedule research visits, help with budgeting, coordinate research meetings, etc.
• Complete forms in accordance with company procedures.

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PERSONAL RESPONSIBILITIES*

• Assist with preparation of personal agenda and academic travels for assigned Physician.
• Direct contact, and communication with physicians, orthopedic organizations, sports agents, professional personnel, and high-level executives.
• Proofread and edit personal documents and presentations.
• Coordinates travel for assigned Physician.

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EDUCATION AND/OR EXPERIENCE*

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Bachelor's degree from a four-year accredited university/college.

• Healthcare experience preferred.
• Strong interpersonal, customer service and communication skills within the team and to patients
• Proficient in Microsoft Office, emphasis on word, excel, and outlook.
• Ability to multitask in a fast-paced environment including problem solving, decision making, strategic thinking, planning, and communication.
• Leadership
• Superior organization skills
• Flexible and readily available
• Good phone skills-clear, easy to understand, reliable with following up as needed, good conflict-resolution skills to handle possible patient situations.

Our employees make the difference in our patients’ lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we’re all about. Equal Opportunity Employer.

Job Type: Full-time

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